1st Line IT Support Technician

Do you have a passion for IT? Are you looking for an opportunity where you will learn every day?

Do you enjoy learning and implementing the latest Microsoft technologies?

If you have answered yes, then our Service Desk Technician (1st line IT support) role is the perfect career choice for you.

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Service Desk Technician

Responsibilities

As a service desk technician, you will be responsible for managing the first point of call for clients requesting IT support. You will then attempt to fix the issue by following the steps and procedures that are provided before escalating the issue to second line support if all options have been exhausted. You will be working with a close-knit service desk team and report to the service desk manager.

Daily Activities

- Answering the phone for clients requesting IT support.

- Providing first line IT support to clients.

- Managing ownership of a ticket from start to finish.

- Managing SLA’s and customer expectations.

Experience

- Customer service experience.

Skills

- A strong ability to communicate.

- Microsoft 365 administration and understanding.

- Ability to offer remote IT support.

- Able to complete basic network troubleshooting.

- Fundamental skillset in our software tools.

Why work for MCS?

- Working with an exciting and growing business.

- Opportunity to grow in your role and develop in to another position.

- Joining a like-minded team with a work-hard play-hard mentality.

- Company events and nights out.

- A discounted gym membership.

- 25 days holiday per annum, plus Bank Holidays.

- Private Healthcare

- Employee of the Quarter scheme, with the potential to win substantial prizes.

- We offer a dedicated 1-2-1 and PDR process to support your growth and development.

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Gym membership
• On-site parking

Ability to commute/relocate:

• Ormskirk L40: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you live within a 10 mile radius of our office and are you easily able to commute to post code: L40 8AH?
• This is a starting position in the service / technical arm of the business. What would you like to learn in this position and where do you see your career path heading?
• This opportunity serves as a great place to start your career with us. Why do you want to work for MCS Group?

Work Location: In person