Office and Client Support Manager

Melbec Microbiology

Rossendale BB4 4QJ

Full-time

Job details

Job type

Full-time

Location

Rossendale BB4 4QJ

Benefits

Pulled from the full job description

Free parking
Company pension
On-site parking

Full job description

Client Support Manager

‘You must have the right to work in the UK for the duration of this role. Unfortunately, we are not able to offer visa sponsorship.’

Melbec Microbiology Ltd are seeking a highly organised and people‑focused Office & Client Support Manager to lead our client support and administrative operations within a high‑sample‑volume, fast‑paced laboratory environment. This is a permanent, on‑site position at our Lancashire facility.

Why Work at Melbec?

Join a forward‑thinking, UKAS‑accredited microbiology laboratory specialising in cosmetic, biocidal and virucidal testing.
At Melbec, you’ll be part of a supportive, innovative team where:

Your ideas and contributions are valued
Your development is encouraged
You play a critical role in ensuring seamless service in a rapidly growing business

We care deeply about our people, our clients, and our impact on the planet — proudly supporting charities and working to reduce our environmental footprint every year.

Role Overview

The Office & Client Support Manager will take a hands on approach as well as overseeing the day‑to‑day running of our office and client support functions, ensuring that sample booking, report preparation, and client communication operate smoothly and efficiently.

You will lead a busy client support team working in a high‑volume, fast‑moving workflow, ensuring administrative processes keep pace with our laboratory output.
No scientific background is required — full training will be provided — but you must be comfortable managing operations connected to a technical environment.

Key Responsibilities

Team Leadership & Office Management

Lead, support, and motivate the client support and administrative team.
Allocate tasks and manage team workload to meet strict turnaround times.
Ensure office operations run efficiently and professionally.
Monitor performance and support staff development.

Client Support Coordination

Act as a central contact for client enquiries
Process and oversee accurate and timely sample booking, data entry, and report distribution.
Maintain excellent customer service standards across all interactions.
Escalate technical queries to our internal specialists where required.

Workflow & Process Improvement

Identify opportunities for greater efficiency in a high‑throughput environment.
Implement improved systems for scheduling, reporting, and communication.
Collaborate with laboratory and management teams to enhance the client experience.

Compliance & Quality Support

Ensure adherence to administrative and quality system requirements.
Support documentation management and audit activities where needed.

Required Qualifications

GCSEs (or equivalent) in English and Maths
Further education such as A‑Levels, NVQ Level 3, BTEC Level 3, or equivalent experience

Desirable Qualifications

Higher education qualification in business administration, management, or a related field
Training or certification in customer service, office management, or leadership
ISO 17025 or similar quality‑systems training (helpful but not essential)

Required Skills & Experience

Essential

Minimum 3 years previous experience in office management, administration, or customer service leadership.
Comfortable working in a fast-paced role with tight deadlines.
Strong organisational and time‑management skills.
Excellent written and verbal communication abilities.
Friendly, positive, and professional interpersonal style.
High attention to detail and accuracy.
Ability to work independently and proactively.

Desirable

Experience within a laboratory, scientific, or regulated environment (not essential).
Familiarity with ISO or quality‑controlled administrative processes.

Personal Attributes