Duty Manager

Job Overview

We are seeking a professional and customer-focused Duty Manager to oversee the day-to-day operations at Reigate Manor.

The Duty Manager will ensure the smooth running of all departments during their shift, deliver exceptional guest experiences, and support the management team in maintaining high service standards across the property.

This role requires a proactive individual with strong leadership skills, excellent communication abilities, and a passion for hospitality.

Key Responsibilities

Operations Management

• Oversee the daily operations of the hotel during assigned shifts.
• Act as the main point of contact for guests and staff in the absence of senior management.
• Ensure all departments (Front Office, Housekeeping, Food & Beverage, and Maintenance) operate efficiently.
• Conduct regular checks across the property to ensure standards are maintained.

Guest Experience

• Provide exceptional customer service and ensure guest satisfaction at all times.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Resolve issues quickly to maintain positive guest experiences.

Team Leadership

• Supervise and support team members across departments.
• Assist with staff training, shift coordination, and performance monitoring.
• Encourage teamwork and maintain a positive working environment.

Health, Safety & Compliance

• Ensure compliance with hotel policies, procedures, and UK health & safety regulations.
• Monitor security and safety procedures throughout the property.
• Respond appropriately to emergencies or incidents.

Administration

• Complete daily reports, incident logs, and shift handovers.
• Assist with cash handling procedures and financial reconciliation where required.
• Support management with operational planning and service improvements.

Requirements

• Previous experience in hotel & hospitality, preferably in a supervisory or management role.
• Strong leadership and organisational skills.
• Excellent customer service and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Flexible availability including evenings, weekends, and holidays.
• Knowledge of hotel systems (e.g., Opera, Guestline, or similar PMS) is advantageous.

Preferred Qualifications

• Degree or diploma in Hospitality Management or a related field (desirable).
• Hotel and Hospitality experience
• First Aid or Health & Safety certification (desirable).

Benefits

• Competitive salary dependent on experience
• Training and career development opportunities
• Pension scheme

Job Types: Full-time, Permanent

Pay: £27,500.00-£33,500.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Application question(s):

• Would you require live-in accommodation?

Experience:

• Hotel: 1 year (required)

Work Location: In person