Learner Success Manager (Learning Support and SEND Focus)

• Salary: £28,000 to £33,000
• Contract: Employed, full time
• Term: Fixed term, mid-August 2026 (start date TBC) to 31 December 2026
• Hours: Full time, 37.5 hours per week (1.0 FTE)
• Location: Remote-first, with regular in-person delivery days across Sussex (Brighton and Eastbourne) and some days at Plus X, Brighton
• Closing Date: Weds 24th June

Job Summary and About Us This role makes sure every learner gets a fair shot at success. As one of two Learner Success Managers across our Sussex Skills Bootcamps, you will lead on learning support and SEND: needs assessments, reasonable adjustments, inclusive-practice guidance for tutors, and the early, attentive support that keeps people engaged and progressing.

TechNative is a Sussex-based, mission-led training provider building the region's AI and digital workforce. We are not in the business of certificates for their own sake; we exist to get people into real work and to help local employers grow. We are committed to the highest levels of safeguarding and inclusion, and to building programmes that work for everyone, whatever their starting point. We are a small, ambitious team that moves quickly, cares deeply about our learners, and backs the people who deliver for them. If inclusive practice is what drives you, you will find a real home here.

We are hiring a full-time Learner Success Manager to lead learning support and SEND across our Wave 7 Skills Bootcamps in Sussex. You will be one of two Learner Success Managers sharing a caseload of around 125 learners across all five programmes (about 60 each), working closely with tutors and the Bootcamp Operational team.

What you'll do

• Lead on learning support and SEND for all learners across the programme
• Carry out learning support needs assessments and turn them into clear ILP actions
• Agree, record and embed reasonable adjustments, following an Assess, Plan, Do, Review approach
• Coordinate fortnightly SEND operations and act as the named specialist contact for learners with additional needs
• Advise and informally train tutors on inclusive teaching, without lowering expectations
• Support engagement, retention and completion, escalating risks early

Who should apply

• Experience in learner support, SEND, pastoral care or coaching
• High emotional intelligence and resilience
• A strong understanding of neurodiversity and barriers to learning in adult education
• Confident advising teaching staff on reasonable adjustments and inclusive practice
• Organised, confident working independently and remotely, and able to travel across Sussex for in-person days

TechNative is committed to the highest levels of safeguarding and inclusion practice. We welcome applications from people of all backgrounds, particularly those underrepresented in the digital and training sectors.

Read the full job description and apply here: https://technativedigital.com/work-with-us/learner-success-manager-send

Pay: £28,000.00-£33,000.00 per year

Work Location: Hybrid remote in Brighton and Hove BN2 4GL