Enquiries Administrator (11am - 7pm - Mon - Fri)

Join the ADHD360 Revolution!

• Role: Enquiries Administrator
• Location: Nettleham, Lincoln
• Salary: £28,868.74 per annum
• Hours: Monday - Friday - 11am - 7pm

About ADHD360

ADHD360 is a part of the Keys Group health division operating as the UK’s largest and most innovative ADHD clinic. Diagnosing, treating and empowering those living with ADHD to unlock their potential and live brighter lives.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

About the role

Are you a people person with an exceptional telephone manner? Do you thrive in a fast-paced, patient driven environment? We’re looking for a confident Enquiries Administrator to become the friendly professional voice of ADHD360.

What You’ll Do

• First point of contact handling incoming calls, with warmth, clarity and efficiency
• Respond to emails, live chats
• Liaise with the clinical team to help with patient enquires maintaining a calm, patient focused approach

What You’ll Bring

• Experience in a call centre or high volume enquiries environment
• A natural communicator with excellent listening skills
• Comfortable juggling multiple enquiry channels
• Proactive, organised and able to work on your own initiative, yet be a key part of a successful team
• Friendly, professional and committed to delivering a great service

Benefits:

• 25 days annual leave plus bank holidays
• Birthday off
• Employer’s pension contribution above minimum
• Enhance maternity pay
• DBS Paid
• EV Care Scheme
• Blue light card
• Personal wellbeing support
• Employee assistance programme
• ADHD service discount for you and your family
• Use of our ADHD360 static home (near Alton Towers)
• Company celebration events

Apply today and help us deliver care that truly counts.

Safeguarding Commitment
ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.

If you love helping people, enjoy problem solving, and want to be part of a supportive team, we’d love to hear from you.

Pay: £28,686.74 per year

Ability to commute/relocate:

• Lincoln LN2 2LL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship now or in the future?

Experience:

• Call Centre: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person