DNA Fulfilment Co-ordinator

Join the ADHD360 Revolution!

• DNA Fulfilment Co-ordinator
• Location: Nettleham, Lincoln
• Salary: £28,686.74 per annum
• Hours: Monday to Friday, 9.00am - 5:00pm

About ADHD360

ADHD360 is a part of the Keys Group health division operating as the UK’s largest and most innovative ADHD clinic. Diagnosing, treating and empowering those living with ADHD to unlock their potential and live brighter lives.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

Job Summary:

As a DNA Fulfilment Co-ordinator, you will play a crucial role in ensuring the attendance of our daily fulfilment objectives. You will manage the DNA of assessments to ensure this is meeting targets. You will directly support the Fulfilment Co-ordinators in their daily tasks.

Essential Duties and Responsibilities:

• Ensuring low DNA rates by contacting the patients prior to assessment
• Managing the rebooking of previous DNA’d assessments
• Managing the DNA Chat by staying vigilant and helping patients onto their call
• Waitlist cleansing by encouraging patients to complete their portal and book their assessment
• Helping support the fulfilment team and covering annual leave and sickness
• Assisting in the pod inbox (Outlook and Zendesk)

Qualifications and Experience:

• Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
• Organisation skills and an ability to manage own workload
• An ability to work on own initiative yet be a key part of a team
• Be a natural problem solver
• Able to adapt to change role depending on business requirements
• Comfortable with repetitive task
• Confident on the phones
• Positive outlook and an ability to work well under pressure
• A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required

Competencies:

• Integrity
• Dependability
• Strong verbal and written communication skills
• Confident (on phones)
• Team player
• Resilience

Benefits:

• 25 days annual leave plus bank holidays
• Birthday off
• Employer’s pension contribution above minimum
• Enhance maternity pay
• DBS Paid
• EV Care Scheme
• Blue light card
• Personal wellbeing support
• Employee assistance programme
• ADHD service discount for you and your family
• Use of our ADHD360 static home (near Alton Towers)
• Company celebration events

Apply today and help us deliver care that truly counts.

Safeguarding Commitment
ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.

If you love helping people, enjoy problem solving, and want to be part of a supportive team, we’d love to hear from you.

Pay: £28,686.74 per year

Ability to commute/relocate:

• Nettleham, Lincolnshire: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person