CSR (Customer Service Representative)

Customer Service & Sales Support Representative

Company: Boards Direct
Location: Wilford Industrial Estate, South Nottingham
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: Competitive, dependent on experience

About Boards Direct

Boards Direct is a leading UK supplier of display and presentation equipment, serving businesses, educational organisations, and public sector customers nationwide. We provide a wide range of products designed to support communication, collaboration, and workplace efficiency, backed by excellent customer service and product knowledge.

Based at Wilford Industrial Estate in South Nottingham, we are a growing business with a strong reputation for reliability, quality, and customer support. We are now looking for a motivated Customer Service & Sales Support Representative to join our team.

Overview of the Role

This role combines customer service, order processing, and inbound sales support. You will act as a key point of contact for customers, handling enquiries, processing orders, managing returns, and ensuring a smooth customer experience from initial contact through to delivery and after-sales support.

This is a varied and fast-paced role suited to someone who is organised, proactive, IT literate, and confident communicating with customers and suppliers.

Key Responsibilities

• Handle customer enquiries via telephone and email in a professional and timely manner
• Process customer purchase orders accurately and efficiently
• Manage customer enquiries and cases through the company ticket management system
• Provide product information, pricing, availability, and quotations
• Identify and convert inbound sales opportunities where appropriate
• Manage customer orders from receipt through to completion and delivery
• Process returns, exchanges, and after-sales enquiries in line with company procedures
• Liaise with suppliers regarding stock availability, lead times, deliveries, and product information
• Maintain accurate customer, order, and case records within company systems
• Resolve customer issues promptly, ensuring a high level of customer satisfaction
• Work closely with internal teams including sales, purchasing, and warehouse operations
• Support continuous improvement in customer service processes

Skills and ExperienceEssential

• Previous experience in customer service, sales support, order processing, or administration
• Strong verbal and written communication skills
• Professional telephone manner and customer-focused approach
• High attention to detail and accuracy
• Good organisational and time management skills
• Confident using computer systems and learning new software
• Ability to manage multiple tasks in a busy environment

Desirable

• Experience in inbound sales or account support
• Experience processing purchase orders and managing returns
• Experience using ticketing systems or e-commerce back-office/order systems
• Experience liaising with suppliers and managing stock enquiries
• Background in distribution, wholesale, manufacturing, or e-commerce environments

Personal Attributes

• Friendly, professional, and approachable
• Positive and proactive attitude
• Strong problem-solving skills
• Reliable and dependable
• Able to work independently and as part of a team
• Comfortable working in a fast-paced environment

Working Arrangements

• Full-time, Monday to Friday, 9:00am – 5:00pm
• Office-based during an initial 6-month probationary period
• Hybrid working may be considered following successful completion of probation, subject to business needs and performance

What We Offer

• Competitive salary dependent on experience
• Full training and ongoing support
• Friendly and supportive team environment
• Opportunities for development and progression
• Free on-site parking

How to Apply

If you are passionate about delivering excellent customer service and enjoy working in a varied role that combines customer support, order management, and inbound sales, we would love to hear from you.

Pay: £25,000.00-£29,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: Hybrid remote in Nottingham NG11 7EP