receptionist jobs in Bedford

Join One of the UK’s Highest-Rated Clinics

Aventus Clinic is an award-winning private medical clinic specialising in hair restoration, dermatology, skin surgery and advanced laser treatments.

We are looking for an experienced and personable Senior Receptionist to guide patients from their initial enquiry through consultation, treatment and aftercare.

This is a varied role combining premium front-of-house service, patient relationship management, diary coordination and enquiry conversion. It is best suited to someone with established customer-service experience who is ready to take greater ownership of the patient journey.

The Role

Every person who contacts us should feel welcomed, understood and confident in choosing Aventus Clinic.

You will manage enquiries across telephone, WhatsApp, email and website channels, build rapport with prospective patients and guide them towards the most appropriate consultation.

You will also deliver a polished front-of-house experience, coordinate busy clinician diaries and support the smooth day-to-day running of the clinic.

This role requires warmth and empathy, together with strong organisation, commercial awareness and the confidence to follow up enquiries and encourage suitable patients to book.

Key Responsibilities

• Welcoming patients and creating an exceptional first impression
• Managing enquiries by telephone, WhatsApp, email and website
• Building trust and rapport with prospective and existing patients
• Understanding patients’ needs and explaining the appropriate next steps
• Proactively following up enquiries and converting suitable leads into consultations
• Coordinating the patient journey from initial contact through treatment and aftercare
• Managing clinician diaries and appointment schedules
• Supporting patients with forms, payments and general administration
• Maintaining accurate CRM notes and patient records
• Monitoring outstanding enquiries and completing follow-ups promptly
• Working towards individual and team booking and conversion targets
• Supporting clinicians and colleagues to ensure the clinic runs smoothly
• Handling sensitive or challenging conversations professionally
• Helping improve clinic processes and the overall patient experience

What We’re Looking For

You will probably thrive in this role if you:

• Communicate with warmth, confidence and professionalism
• Build rapport quickly in person and over the telephone
• Have experience delivering high-quality customer or patient service
• Are comfortable following up enquiries and encouraging people to book
• Are organised and able to manage several priorities at once
• Take ownership and follow tasks through to completion
• Remain calm and professional in a busy environment
• Have excellent written and verbal communication skills
• Pay close attention to detail
• Are confident using digital systems and learning new technology
• Enjoy working towards clear standards and measurable targets
• Want to develop a long-term career within a growing business

Experience

Applicants should normally have at least two years’ experience in a busy patient-facing, client-facing or customer-service role.

Relevant experience may come from private healthcare, dentistry, aesthetics, hospitality, luxury retail, property, recruitment, travel, automotive sales, health and fitness or another service-led environment.

Your specific industry is less important than your ability to communicate professionally, manage enquiries, build relationships, stay organised and confidently guide customers towards a booking or purchase.

What We Offer

• Salary of £29,232–£32,232 depending on experience
• Performance-related bonus
• Friendly and supportive working environment
• Staff discounts on treatments
• Company pension

Working Hours

This is a full-time position of 40 hours per week, based entirely at our clinic in Hitchin.

The role includes some evening and weekend work as part of a rota. Applicants must be available to work 2 Saturdays and occasional Sundays on a rota system. The specific working pattern will be discussed during the recruitment process.

If you are a polished, organised and commercially aware customer-service professional who takes pride in helping people, we would be delighted to hear from you.

Pay: £29,232.00-£32,232.00 per year

Benefits:

• Company pension
• Employee discount

Application question(s):

• Are you available to work full-time, including 2x Saturdays a month and occasional Sundays as part of a rota?
• Can you reliably commute to our clinic in Hitchin?
• Please give a brief example of how you have used digital systems, such as a CRM, booking platforms or Microsoft Office, to stay organised and manage multiple priorities.

Experience:

• Customer service: 2 years (required)

Work Location: In person