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    • As a Part Time Hotel Receptionist working four days per week you’ll be the heartbeat of our hotel.
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Job Post Details

Part Time Hotel Receptionist
Edinburgh EH1 3BJ
£22,397 a year
Part-time

Job details

£22,397 a year
Part-time
Weekend availability, 4 day week
Edinburgh EH1 3BJ

Full job description

The impact you will have.

As a Part Time Hotel Receptionist working four days per week you’ll be the heartbeat of our hotel. Your warm welcome, attentive service, and problem-solving skills will set the tone for our guests entire stay. You’ll be a friendly first point of contact, balancing attentive guest services with accurate administration and clear communication.

Who we are

A privately owned 3 star town house hotel in the city centre.

Hours of work

Four days over seven with the early shift 7am to 3pm and the late shift 3pm to 11pm and you will be required to do a sleepover in the hotel when on a late shift which also saves you traveling home between shifts. So working a four day week.

What You'll Do

  • Greet guests with warmth and professionalism, ensuring every arrival feels special.
  • Manage check-in and check-out processes efficiently.
  • Handle guest enquiries in person, over the phone, and via email—providing accurate information about hotel services, local attractions, and transport.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
  • Process payments, issue invoices, and maintain accurate records.
  • Assist with reservations, cancellations, and special requests.
  • Handle guest feedback and complaints with empathy, finding solutions that leave guests feeling valued.
  • In the absence of management to act as duty manager.

What You'll Bring

Previous experience in a customer facing role in hospitality is essential.

  • Strong communication skills and a friendly, approachable manner.
  • Confidence using booking systems.
  • Excellent organisational skills and the ability to multitask under pressure.
  • A proactive, problem-solving mindset and a genuine passion for helping people.
  • Flexibility to work shifts, including evenings, weekends.

Why You'll Love It Here

  • A supportive, close-knit team that celebrates success together.
  • Competitive pay and excellent training.

Pay: £22,397.00 per year

Experience:

  • Hotel Reception: 1 year (required)

Work Location: In person

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