remote customer services jobs

About us

i6 provides the world’s most advanced end-to-end Aviation fuel management technology - enabling operational efficiency, transparency, and sustainability for airlines, fuel service providers, and suppliers.

Our cloud-based solutions digitise the entire aviation fuel lifecycle through real-time fuel inventory and into-plane management platforms, patented electronic refuelling technology, and advanced fuel analytics and insights.

With the adoption of our technology, our customers have been able to reduce thousands of tonnes of CO2 and benefited from millions in cost savings.

Your new role

As a Commercial Bid Manager at i6 you will be a critical member of the Sales and Commercial team, responsible for leading the end-to-end bid / RFP process. This role requires a strong blend of commercial acumen, legal awareness, project management skills, and the ability to articulate the technical and business value of the SaaS solution in compelling proposals.

This is a remote role; however, occasional national and international travel may be needed as part of this role. You must also be able to travel to our Farnborough and/or Manchester offices monthly.

What you will do

Bid Management & Proposal Development:

• Lead the Bid Process: Manage and coordinate all aspects of the bid response lifecycle, including Requests for Proposal (RFPs), Invitations to Tender (ITTs), Requests for Information (RFIs), and proactive proposals.
• Develop Winning Content: Create, edit, and curate high-quality, compelling, and compliant proposal documents, presentations, and supporting materials that clearly articulate the SaaS solution's value proposition and competitive advantage.
• Stakeholder Coordination: Work cross-functionally with Sales, Product, Legal, Finance, Technical, and Implementation teams to gather inputs, ensure accuracy, and align the bid strategy with internal capabilities and client needs.

Commercial & Contract Management:

• Pricing Strategy: Collaborate with Finance and Sales leadership to define and model profitable and competitive pricing strategies for complex deals, considering subscription tiers, professional services, and usage models typical in a SaaS environment.
• Risk Mitigation: Identify, assess, and mitigate commercial, legal, and operational risks associated with bids and contracts, especially concerning service level agreements (SLAs) and data security requirements.
• Contract Review & Negotiation: Work closely with Legal counsel to review, draft, and negotiate key commercial terms, including contracts, master service agreements (MSAs), and statements of work (SOWs), ensuring favorable terms for the company.
• Deal Structuring: Assist the Sales team in structuring complex, multi-year subscription deals and managing associated financial models.

Knowledge Management & Improvement:

• Content Library: Maintain and continuously improve a centralised library of reusable bid content (e.g., standard answers, case studies, company information, legal boilerplate) specific to the SaaS product.
• Post-Bid Analysis: Conduct thorough post-bid reviews, win/loss analyses, and lessons learned sessions to continually improve the quality and effectiveness of future bid submissions.

Who you are

• 5+ years of progressive experience in a Bid Management, Commercial Management, or related role, preferably within the Software/SaaS/Technology sector.
• SaaS Commercial Acumen: Deep understanding of the SaaS business model, including recurring revenue, subscription pricing, professional services and common contract structures (MSAs, SOWs, SLAs).
• Project Management: Proven ability to manage complex, multi-faceted projects (bids) under tight deadlines.
• Communication: Exceptional written and verbal communication skills, with a demonstrable ability to synthesize technical information into clear, persuasive, and commercially focused narratives.
• Legal Familiarity: Basic understanding of commercial law relevant to software licensing and service provision.

A bit more about us

• We’ve recently raised our Series B funding.
• We are a remote first company with offices in Farnborough and Manchester. A number of our team are fully remote and some teams are primarily remote, typically meeting in the office once a month.
• We aim for all of the company to come together for a day once a quarter.
• Our benefits include: 25 days annual leave + your birthday day off, private healthcare and 5% pension contribution.