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Job Post Details

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Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Product Manager - job post

evaluagent
Remote
£80,000 a year

Benefits

Pulled from the full job description

  • Company pension
  • Paid volunteer time
  • Private medical insurance

Full job description

Product Manager

Remote (UK only) | £80k circa + excellent benefits

Help shape how thousands of contact centre teams turn conversations into action.

At evaluagent, we’re on a mission to transform how contact centres improve performance, coaching and customer experience — using the power of conversation intelligence and AI.

We’re looking for a Product Manager who truly understands contact centres and wants to build insight-driven products that make a real difference to frontline teams. This is a hands-on role where your work will be used every day by agents, team leaders, QA analysts and operational leaders across our customer base

Why this role is exciting

  • You’ll shape the future of analytics and reporting in a fast-growing AI-powered SaaS platform

  • You’ll champion real user needs, turning complex conversation data into insight people actually trust and use

  • You’ll work on products that directly support coaching, performance, QA, compliance and CX

  • You’ll have genuine ownership — this is a role where you build, influence and see impact fast

If you’ve lived, supported or built for contact centre environments and care deeply about improving day-to-day workflows, this role was designed for you.

What you’ll be doing

  • Owning the vision and roadmap for conversation intelligence, analytics and reporting

  • Deeply understanding contact centre users and their operational pressures

  • Turning conversational data into clear, actionable insight

  • Collaborating closely with engineering, product and customer teams

  • Designing and validating ideas using lightweight prototypes and mock-ups

  • Balancing quick wins with longer-term innovation in analytics and AI-driven insight

You can view the full Job Description HERE

What we’re looking for

  • 3+ years’ experience as a Product Manager in SaaS

  • Strong experience working in or with contact centres (vendor, consultancy, tech provider or ops support)

  • A passion for analytics, reporting and insight, not just features

  • Comfortable working with data, metrics and operational KPIs

  • Confident collaborating with engineers (without needing to be deeply technical)

  • Empathetic, curious, and motivated by improving frontline experiences

    Product Manager (CI & Reporting…

What you’ll get

  • Fully remote, flexible working (UK-based)

  • Private Health Insurance with Vitality

  • ️ 25 days holiday + bank holidays + your birthday off

  • Work abroad up to 6 weeks per year

  • Learning & development budget, coaching & growth time

  • ️ Volunteer day & enhanced family leave

  • Home working allowance, pension contributions & regular team meet-ups

Sound like you?
Apply now to help redefine how contact centres unlock the power of every conversation. Full role details are available via the Job Description.


ED&I at EvaluAgent
We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.

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