remote customer services jobs

What you can expect

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan. Our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. We are looking for a motivated, quick-thinking, detail-oriented Porting Specialist to join our EMEA team in London. This candidate will ensure a high level of customer satisfaction by promptly assisting inside support teams and direct end-users.

About the Team

Based in London and supporting the EMEA, The Zoom Phone Porting team operates globally. The role involves helping Zoom customers transfer their existing business phone numbers to the Zoom service.

Responsibilities

• Managing Project Ports from customers, CSM team, and account executives submitted to the Number Porting team.

• Working closely with Zoom Phone global underlying carriers to transfer numbers

• Managing number porting fall out for all of Zoom Phone global customers.

• Monitoring port requests and proactively create a successful porting experience.

• Working cross functionally with internal teams to assist in any post port fall out issues to resolution.

• Training new Zoom Phone porting specialist as the team grows globally

• Assisting in training internal teams to set customer expectations

What we’re looking for

• Exhibit excellent written and verbal communication skills.

• Possess customer facing / customer support experience

• Display excellent organizational skills.

• Show excellent time management skills.

• Demonstrate ability to multitask.

• Demonstrate team player qualities with strong interpersonal skills.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.