remote customer support jobs

What we do at KatKin

• KatKin was founded in 2019; we’re on a mission to shake up the cat food industry, take on the big corporate cat food brands, and improve the lives of cats all across the country.

• We deliver fresh cooked, 100% meat, preservative free, nutritionally complete cat food on a regular basis to 65k+ happy cats across the UK, and counting.

• We are a young, diverse team who work in an inclusive and supportive environment.

• We are based in London and have big plans to expand over the coming year - this is where you come in!

Why You’ll Love Working With Us

If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat.

The Role

As a Welcome Team member, you’ll be the first real-life contact that KatKin customers have with our brand. Your mission is to make every cat parent feel welcome, informed, empowered and excited about their cat’s fresh meals. You will be responsible for calling cat parents to help them to understand our full proposition and products and improve loyalty.

The aim of this role is to deliver moments of delight to our customers, starting with phone calls, but this will expand to various methods as we explore new opportunities in future to provide a world class experience.

• In this role, you can expect to have:

  • 24hr fixed hours per week, part-time, work fully remote within the UK (with option for more)

  • Average 4-8 hour shifts

  • Competitive pay with commission structure

  • Great conversations all about KatKin cats and their parent

Key ownership areas

• Outbound calling new customers to deliver moments of delight by talking to them about their experience, advising them on our range of products and informing them of our proposition and service

• Monitoring your own productivity levels as well as performance in trial conversion improvement, quality scores and commission earned

• Submitting Voice of the Customer workflows to deliver valuable insight and improvement ideas back to the wider business.

• Helping to deliver our team goals and motivating your colleagues around you

Who we are looking for:

• You take pride in your work and are able to demonstrate great listening skills

• You are driven by KatKin’s mission to change the cat food industry

• You are passionate and patient when helping our customers

• You are in your element when speaking with others on the phone

• Naturally warm and fun in your interactions

• You are self motivated, outgoing and able to work independently

• You are goal driven

• Knowledge of cats and cat-parent customers is a massive bonus

What We Offer

• Fully remote work within the UK

• Flexibility work around auditions and other commitments

• Comprehensive training and mentorship

• Work available all year round

• Driven and motivational work environment

• The perfect opportunity for anyone who loves cats and want flexible scheduling.

To Apply

All cover letters are reviewed by one of the squad members, please let us know:

• Why this role excites you?

• Which DTC brand’s customer experience impressed you the most and why?

• (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience at KatKin?

About us

We aim to encourage a culture where people can be themselves and be valued for their strengths. We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At KatKin we celebrate differences, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive.