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Job Post Details

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Customer Support Technician - job post

Davies
2.3 out of 5 stars
Stoke-on-Trent ST1 3DH•Hybrid work
Permanent, Full-time

Location

Stoke-on-Trent ST1 3DH•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Sabbatical
  • Employee assistance programme
  • Company pension
  • Cycle to work scheme

Full job description

Description


Loss Adjuster Technician
Ready to turn challenges into solutions? Join Davies Group and shape the future of claims management!
At Davies Group, we don’t just handle claims—we transform them into opportunities to deliver exceptional service. As a Loss Adjuster Technician, you’ll play a key role in supporting our Adjusters and managing high-value claims over £25k, ensuring every detail is handled with precision and care.

What will your day look like:


What you’ll do:
Be the trusted link between clients, suppliers, and internal teams.
Manage emails, calls, and claim processes with confidence and professionalism.
Take ownership of dedicated caseloads and keep everything moving seamlessly.
Supporting dedicated Adjuster(s) in the proactive management of claims. • Manage caseload in conjunction with Adjusters, acting autonomously within authority levels. • Answer inbound calls, taking action to support customers, suppliers, and clients. • Review and Issue reports to clients. • Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes. • Appoint suppliers and manage progress, independently of Adjuster engagement. • Make outbound calls to customer/supplier/clients. • Dealing with and actioning associated tasks in relation to claims.
#INDUKI


Knowledge and Abilities:


Minimum of 2 years’ experience in property claims management. • Ideally experienced in reviewing scopes or work, identifying errors, and missed items. • Ability add value in claim reserving and reserve movements. • Ability to deliver outcomes in a fast-paced environment. • Capable of effective communication – both written and verbal • Proven experience working


Benefits


Career & Purpose
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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