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    • Demonstrates strong customer service skills.
    • Identify customer requirements and where possible, resolve retail and player queries e.g. account issues, customer…
    • Ability to positively present API in customer facing situations.
    • Acquiring a thorough understanding of key customer needs and requirements.
    • You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use…
    • Bachelor's degree or above, with 3+ years of experience in relevant fields such as business travel, customer service, or service improvement.
    • 10 years of experience in a sales or customer-facing role.
    • Elevate the business and technical relationship between customers and Google.
    • Maintain thorough documentation of all build decisions, configuration choices, and test outcomes to support handover and continuity.
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    • Maintain clear documentation and support system improvements and testing.
    • That’s what makes this role interesting.
    • The impact you’ll make*.
  • View similar jobs with this employer
    • Maintain clear documentation and support system improvements and testing.
    • That’s what makes this role interesting.
    • The impact you’ll make*.
    • Flexible office, hybrid or remote working options.
    • This role reports to the EMEA Sales Director and can be office-based, hybrid or remote depending on location.
    • Represent the company at customer meetings, industry conferences, and regional business events.
    • Monitor competitive activity, customer requirements, and market…
    • Lead regulatory response strategy for key global customers.
    • Act as technical authority in customer meetings on regulatory and compliance matters.
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    • With the Chief Compliance Officer for the Network and the International Network Compliance Officer interface with regulators and also support interactions…
    • Experience communicating to senior management and customers verbally and in writing.
    • We design and deliver learning experiences, tools, and resources that drive…
    • Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams.
    • Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities…