remote researcher jobs

Remote in the UK

Start Date: Monday 12th October 2026

£31,100 - £39,000 (+ £2,500 Language Allowance) + Benefits

About the Role

We’re a leading, digital-first financial services company on a mission to build the future of banking. We’re all about moving away from old-school finance and creating exceptional experiences for our customers. This is an exciting time to join a well known organisation as it continues to grow, and as a Senior Investigator, you'll play a vital part in protecting our platform and supporting our business or retail customers.

Core Responsibilities

• Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed
• Investigating the nature of suspicious transactions with empathy and attention to detail.
• Reassure and support customers through the process of identifying active fraud.
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their account.
• Providing advice and support to victims of fraud on how they can protect themselves in the future.
• Communication to and from other banks about potential fraudsters in ours/their customer base
• Communication to and from CIFAS about potential fraudsters
• Communication with law enforcement about crime we discover as part of our investigations
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)

Skills and Experience Required

• Strong English written and verbal communication skills.
• Fluency in Italian (both written and verbal).
• You have a strong understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
• You can provide actionable specific feedback to a wide range of audiences and levels.
• You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
• You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.
• You are a strong team player and able to work effectively as part of a technical team.

Working Hours & Training Schedule

The working hours to be covered by the team will be 8am - 6pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role - To be discussed.

The start date for this role will be Monday 12th October 2026. You must be able to commit to the first 8 weeks of training (Monday to Friday, 9am - 5:30pm). Please note that no holidays or time off can be authorised during this initial training period.

What We Offer

• Salary: £31,100 - £39,000 (+ £2,500Language Allowance)
• Annual leave: 26 days holiday + 8 bank holidays and we'll guarantee your birthday off (outside of initial training).
• True remote working: This role is fully remote from anywhere within the UK.
• Learning & development Continued commitment and investment into your learning.
• Home office allowance: We will set you up to work from home. All employees are given MacBooks, and as a fully remote worker, you'll receive extra support for your work-from-home setup.
• Plus a whole host of extra benefits!

The Recruitment Process & Timeline

Our recruitment process typically takes around 4 to 5 weeks from start to finish. Your schedule is really important to us, so we promise to be as flexible as possible around your availability.

We don't like leaving people hanging, so we promise to keep you updated regularly throughout the process so you always know where your application stands.

Our interview stages involve:

• Initial application questions.
• A screening call with a Recruiter.
• A competency interview to discuss your experience, technical knowledge, and core values.
• A final Italian language proficiency assessment

Pay: £31,100.00-£39,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Employee stock purchase plan
• Enhanced paternity leave
• Private medical insurance
• Profit sharing
• Referral programme
• Sabbatical
• Sick pay
• Work from home

Language:

• Italian (required)

Work Location: Remote