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Job Title

Charity Shop Assistant Manager (Part-Time)

Organisation

Amber’s Army

Location

Amber’s Army Charity Shop & Family support centre
Drayton, Norwich, Norfolk

Hours of Work

• 25 hours per week
• Worked over 3 days per week, including Saturdays (weekdays flexible)
• Specific days to be agreed in line with shop needs

Salary

• Up to £16,900 per annum
• 5 weeks annual leave, pro rata

Contract Type

Part-time, permanent

About Amber’s Army

Amber’s Army is a local charity supporting families who have a terminally ill child diagnosed with cancer. The charity shop in Drayton is a modern, fully functioning retail space and also forms part of a wider family support centre. This role is shop-based only and does not include managing or delivering family support services or the family support centre. The shop is a single site currently and opened in late 2025.

Role Purpose

The Charity Shop Supervisor will be responsible for the day-to-day running of the charity shop, ensuring it operates efficiently, safely, and is welcoming. The role involves supervising volunteers, handling donations, managing cash procedures, and maintaining high standards of presentation and customer service whilst living our morals as a charity

Key Responsibilities

Shop Operations

• Open and close the shop on assigned days
• Carry out daily cash handling and cashing up procedures accurately
• Ensure all shop policies and procedures are followed including closing up and securing the premises

Retail & Stock Management

• Receive, sort, price, and display donated items
• Ensure the shop floor is well stocked, tidy, and visually appealing
• Rotate stock regularly to maximise sales

Volunteer Supervision

• Supervise and support volunteers during shop hours
• Allocate tasks and ensure volunteers feel welcomed and valued
• Promote a positive, inclusive, and respectful working environment

Customer Service

• Provide friendly, welcoming, and professional service to all customers and donors
• Act as an ambassador for Amber’s Army and its values
• Handle queries and issues calmly and effectively

Health, Safety & Cleanliness

• Maintain a clean, safe, and welcoming shop environment
• Ensure safe handling of donations, including manual lifting
• Follow health and safety guidelines at all times

Person Specification

Essential

• Some previous retail experience
• Friendly, approachable, and welcoming manner
• Reliable, trustworthy, and punctual
• Ability to supervise and support volunteers
• Physically able to manage lifting, moving, and sorting donations
• Comfortable working independently and taking responsibility
• Willingness to work Saturdays
• Commitment to supporting the values and morals of Amber’s Army

Desirable

• Experience working or volunteering in a charity shop
• Cash handling or supervisory experience

Additional Information

• This role is entirely shop-based with no remote working option
• The position is suited to someone energetic, hands-on, and happy working in a busy retail environment

Job Types: Part-time, Permanent

Pay: Up to £16,900.00 per year

Expected hours: 25 per week

Benefits:

• Free parking

Education:

• GCSE or equivalent (preferred)

Experience:

• retail or charity: 1 year (preferred)

Licence/Certification:

• DBS or willingness to have check carried out (preferred)

Work Location: In person