Skip to main content
Post your CV and find your next job on Indeed!

retail director jobs

Sort by: -
    • You will be a successful area or regional manager within retail, preferably with experience within fashion, beauty or luxury.
    • Own the UK retail retirement strategy, including in ‑ retirement and decumulation, and reset it as needed.
    • We’re seeking a future team member for the role of…
  • View similar jobs with this employer
    • We’re looking for a Head of Risk to cover first-line, non-retail risks.
    • Risk at Revolut operates across all functions, products, and regions to monitor front-…
    • As an Account Director, you will be responsible for managing a portfolio of Retail, L&H clients which include complex, high-value accounts requiring tailored…
    • Acting as the vital link between the Support Office, retail network, clients, and business partners, you will champion strong relationships and deliver…
    • Previous experience as a retail leader at a senior level.
    • As a visible leader, you will role model high performance, build strong client relationships, and…
    • Director Of Sales - Yarnfield Park, The Venues Collection | Remote / Hybrid / Occasional On Site - Competitive Salary.
    • High motivation for achieving sales.
    • Engaged, well-trained retail teams.
    • A clear pipeline of future retail leaders.
    • Identify and develop future talent within the retail function.
    • This role requires extensive PR and Communications experience, preferably within retail investing or financial services.
    • A visionary leader with a proven track record of managing large teams in a fast-paced premium retail environment.
    • Competitive salary and performance bonuses.
  • View similar jobs with this employer
    • Previous experience in a retail position at Supervisor or Key Holder level is essential for this role.
    • This role will lead and motivate the sales team to exceed…
    • Experience leading a fast‑paced retail operation with a premium customer experience focus.
    • As a General Manager for Massimo Dutti, you will lead the full…
    • Essential retail sector experience, either working within retail or selling into retail organisations.
    • Developing and strengthening relationships with key…
    • Strong agency experience delivering experiential, shopper marketing or retail activation campaigns.
    • Lead the end-to-end delivery of retail activation, shopper…
    • Ambition to grow within a premium retail environment.
    • Proven experience managing retail operations in a fast-paced environment.

People also searched:

retail operations director
sales assistant
warehouse
work from home
director of operations
head of
head of operations
managing director
operations
operations director

Job Post Details

This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Head of Customer Success (HF1303002) - job post

Flourish
3.8 out of 5 stars
Manchester M1 6EQ
£50,000 a year - Full-time

Location

Manchester M1 6EQ

Full job description

Flourish are recruiting on behalf of our client in Manchester and the North West for a head of customer success and account management.

The Business:
Our client is a fast-growing SaaS business providing Cloud POS, an end-to-end retail system designed specifically for independent retailers in the Cycle, Equestrian, and Outdoor sectors. Their platform brings together EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting and more—helping retailers streamline operations, improve customer experience, and grow sustainably.

The role:
They are looking for a Head of Account Management & Customer Success to lead and develop their growing Customer Success function. The team currently consists of 8 colleagues across three sub-departments: Account Management, SEO, and DMS, split over two locations, so experience managing distributed teams is essential.

This role is both hands-on and strategic. You will focus on coaching and developing the team while also retaining a small portfolio of accounts to stay close to customer needs. You will translate company goals into clear actions, drive customer outcomes, improve processes, and play a visible role in supporting the adoption of our SaaS platform across the UK and internationally. You will report directly to the Business Development Director and will collaborate closely with teams across the business to strengthen customer relationships, retention, and long-term success. You’ll also sit on the leadership team, helping shape strategic company decisions alongside heads of department.

Key responsibilities:
  • Lead, coach, and develop an 8-person Customer Success team
  • Translate company strategy into clear departmental goals and deliverables
  • Oversee Account Management, SEO, and Digital Marketing Campaign performance
  • Manage customer escalations and support the team with complex issues
  • Maintain a small portfolio of accounts to stay connected to customer needs
  • Identify opportunities for upsell, cross-sell, and increased adoption of Cloud POS
  • Monitor KPIs and provide regular reporting
  • Collaborate with other departments to ensure a seamless customer journey
  • Improve processes to maximise efficiency and customer outcomes
  • Demonstrate and promote the core values: curiosity, empathy, creativity, problem-solving, coachability, and commercial thinking
Key skills and experience:
  • Proven management experience—must be able to coach, develop, and motivate a team
  • Experience managing teams across multiple locations
  • Ideally experienced in SaaS, retail technology, or digital services
  • Strong background in Customer Success, Account Management, or similar client-facing role
  • Commercial awareness with a track record in retention and revenue growth
  • Excellent communication, problem-solving, and stakeholder management skills
  • Analytical and data-driven, with the ability to act on insights
  • Able to balance operational work with strategic leadership
  • Willing and able to travel internationally when required

Success measures you will be assessed against:
  • Customer retention and satisfaction
  • Revenue growth through upsell and cross-sell
  • SEO and Shopping Campaign performance
  • Team development and engagement
  • Achievement of company objectives through Customer Success
  • Growth of international customer revenues (USA, Canada, Australia, Ireland, Europe)
Let Employers Find YouUpload Your Resume