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    • You’ll help keep our shelves stocked and support sales, making sure customers can find what they need.
    • Help maintain store performance by keeping shelves…
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    • You’ll help keep our shelves stocked and support sales, making sure customers can find what they need.
    • Help maintain store performance by keeping shelves…
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    • You’ll help keep our shelves stocked and support sales, making sure customers can find what they need.
    • Help maintain store performance by keeping shelves…
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    • Our store teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences and lasting memories for our…
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    • The ability to work flexibly and lead by example.
    • Contract: 15 hours per week + regular overtime, permanent contract, part time.
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    • Mix paint for Customers, process specialist orders, and request special stock within the Branch network.
    • After a qualifying period, you will also be eligible…
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    • 30% colleague member discount in store - see below for more benefits.
    • The ability to work flexibly and lead by example.
    • 30% discount on Co-op products in store.
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    • Setting goals, achieving targets and driving KPIs.
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    • Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
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    • As a Sales Assistant you will work at the till, maintain a clean store and well stocked shelves.
    • Operating the cash register, processing transactions…
    • As a Sales Assistant you will work at the till, maintain a clean store and well stocked shelves.
    • Main duties of a retail Sales Assistant typically include,…
  • View similar jobs with this employer
    • Mix paint for Customers, process specialist orders, and request special stock within the Branch network.
    • After a qualifying period, you will also be eligible…
    • Identify customer needs and recommend the best products and packages.
    • Previous experience in customer service, retail, or sales is a bonus – but not essential…
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    • Valid driver's licence and willingness to travel.
    • Product Display: Ensure fixtures are neatly displayed and well-stocked in our units.

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Senior Customer Service Consultant - Reefer
Maersk
·
4.0
Felixstowe IP11 2QX
•
Hybrid work
Full-time

Job details

Pay information not provided
Annual leave, Employee discount, Employee assistance programme, Company pension
Full-time
Hybrid work in Felixstowe IP11 2QX

Full job description

Who we are:

Maersk is a global leader in integrated logistics, pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

Are you ready to lead customer excellence and strengthen global supply chains? As a Senior Customer Experience Consultant in our Felixstowe office , you’ll ensure outstanding client and stakeholder experiences while driving operational performance. You’ll act as the first point of escalation, coach team members, and deliver continuous improvement across workflows and financial processes.

Key Responsibilities:

  • Oversee daily operations and ensure KPIs are met

  • Build strong relationships with customers and stakeholders

  • Drive process optimisation and automation

  • Monitor financial workflows and resolve issues

  • Collaborate with global teams and manage offshoring transitions

  • Support onboarding and identify business development opportunities

What you bring:

  • Proven experience in supply chain, ocean or logistics operations

  • Strong stakeholder management and client relationship skills

  • GCSS and case management expertise

  • Proficiency in Microsoft Office

  • Operational and financial acumen

  • Customs process awareness (nice to have)

  • Excellent communication and problem-solving skills

What we offer:

  • 25 days annual leave with the option to buy or sell 5 days

  • Hybrid working after probation (2 days office / 3 days home)

  • Annual bonus and pension scheme

  • Family-friendly benefits and retailer discounts

  • Access to mental and financial health tools via our Employee Assistance Program

  • Short-term incentives for eligible roles to recognise outstanding results

Ready to make an impact? Apply now and help us shape the future of global logistics.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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