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    • Manage the sales cycle from prospecting to close.
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    • Book qualified meetings and progress opportunities to senior sales, with exposure to the wider sales cycle to support ongoing development and progression.
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    • You may have 1–2 years of SaaS business development or other B2B sales experience, but we also welcome candidates…
    • Recruitment or B2B sales: 2 years (preferred).
    • We’re scaling fast and now need Sales Development Representatives who know SaaS, understand recruitment agency…
    • Mirable Solutions specialises in identifying and developing high-performing B2B sales professionals.
    • A modern sales technology stack including HubSpot, Gong,…
    • This role will focus on outbound telephone-based sales activity designed to generate, qualify and assist in converting new sales opportunities.
    • Drive sales excellence by implementing best practices, optimizing sales processes, and ensuring effective pipeline management.
    • Mirable Solutions specialises in identifying and developing high-performing B2B sales professionals.
    • A modern sales technology stack including HubSpot, Gong,…

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Product Support Specialist (AMER & EMEA & Non-Profit SaaS)
infoodle UK Ltd
Remote
£25,000 - £35,000 a year
Part-time

Benefits

Pulled from the full job description
Work from home

Full job description

The Opportunity

Are you a technical educator who wants their work to matter? We are a mission-driven global SaaS company dedicated to empowering the non-profit sector. As we expand our footprint across the AMER & EMEA region, we are seeking a Product Support Specialist to serve as our UK-based technical expert and user champion.

This is a unique, remote-first role designed for a professional who values flexibility today but wants a long-term career path. You will be the vital link between our mission-driven clients, our UK/AMER/EMEA sales team, and our core support and engineering hub in New Zealand.

The "Growth-Track" Model

We believe in finding the right person, not just the right schedule.

  • Phase 1: Start at 20 hours per week (distributed across the week to support our International business hours). This allows you to master the product and support our current regional demand.
  • Phase 2: As we grow our international presence, this role is budgeted and intended to transition into a Full-Time position. We are looking for a partner who is excited to grow alongside us.

Your Mission

  • Customer Enablement: Deliver remote training sessions that make complex software feel simple, helping charities navigate our platform with confidence.
  • Technical Sales Ally: Support our UK based sales staff by tackling the "heavy lifting" on technical queries during the recruitment of new clients—providing the expert answers that close the deal.
  • Expert Troubleshooting: Manage and resolve technical support tickets with a consultative, solution-oriented approach.
  • NZ Team Collaboration: You will be working as a team with our NZ support and engineering team providing near 24hr coverage to our global clients.

Who You Are

  • Technically Curious: You love getting "under the hood" of SaaS products and can translate technical concepts into jargon-free, actionable steps.
  • A Natural Educator: You derive genuine satisfaction from helping a non-technical user have a "lightbulb moment."
  • Autonomously Driven: As a fully remote lead for the AMER & EMEA region, you are comfortable managing your own desk and communicating proactively with global teams.
  • Mission-Aligned: You have an interest in the non-profit/charity sector and understand that your technical support directly enables our clients to do more good in the world.

What We Offer

  • Work-Life Balance: A 20-hour week initially, providing professional impact with space for your other commitments.
  • Global Exposure: An international work environment with daily collaboration between the UK and New Zealand.
  • Remote Freedom: 100% remote working—no commute, just high-impact work from your own space.
  • Purpose: The chance to support a product that is literally changing how non-profits operate across the globe.

Job Type: Part-time

Pay: £25,000.00-£35,000.00 per year

Expected hours: 20 per week

Benefits:

  • Work from home

Experience:

  • Customer support or similar: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

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