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3.9
Huddersfield HD1 4BB
Permanent, Full-time

Job details

Pay information not provided
Permanent, Full-time
Huddersfield HD1 4BB

Full job description

Customer Assistant
Huddersfield
£24,000

A very exciting opportunity has arisen for a Claims Assistant to join a personal injury law firm. This is an amazing opportunity for someone who is looking to progress their career.

Main Duties:

- Receive inbound claim enquiries via telephone

- Handle inbound and outbound customer calls

- Accurately obtain and update the case management system with all relevant customer and claim detail

- Assess the potential success of the claim

- Effectively identify the most appropriate protocol to begin the claim

- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction

- Pro-actively communicating with our customer’s to assist them in beginning their claim

- Assist the Fee Earner’s with tasks as required

Skills Required:

- Minimum of 5 GCSE’s – Maths and English are essential

- Experience of working within a fast paced customer centric environment is desirable

- Experience and knowledge of personal injury claims is desirable

- Experience and knowledge of handling customer telephone calls is essential

If you have experience working within a Claims Advisor or Customer Service role and are interested in this position please apply ASAP!

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Work Location: In person

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