service delivery manager jobs

pursue what matters

Aramark UK are currently recruiting a Mess Services Lead to join our team working at Fort Royal Junior ranks, RMAS, Haig Road, Sandhurst, GU15 4PQ.

You will be responsible for managing the daily food service, hospitality bookings, cleaning, and your team, ensuring all daily tasks meet the business needs.

Aramark UK are making a work life balance achievable whilst still working in hospitality, cultivating your culinary career with a world leading organisation. Aramark provides world-class contract catering services to our extensive list of clients across the UK, including Defence and Judicial, private industry and Education. We are lucky to have some of the best Culinary and Catering talent that the UK has to offer working within our teams.

You must be eligible to work in the UK and have resided in-country for more than 3 years. Security checks are required for this role.

What do we offer:

• This is a full-time position, 37.5 hours per week, (shift pattern 5 days out of 7 - flexible) Various shifts - TBC.
• Annual salary £25,312.
• On-site free parking, access to a cheap gym, and swimming facility.
• You will have access to our Employee Benefits app - which includes online GP access, 100's of discounts, including savings on your weekly supermarket shop and weekend treats.
• We also offer a company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
• You will also be joining a talented team, with fabulous career prospects that could lead to all sorts of opportunities – we LOVE to promote from within.
• We are passionate about developing our people from within; great training and development is available. We also offer apprenticeship schemes, so that your learning journey can continue.

A day in the life of a Mess Services Lead:

• Ensure the day-to-day food service is delivered in line with contractual need to include any dining activity, cleaning services. Lead the delivery of hospitality bookings daily ensuring that they meet the sponsor/ customers’ needs and are presented in the best light.
• Ensure all team members are coached, mentored, and trained to undertake their daily tasks to meet business needs. Ensure teams follow food hygiene and safety procedures in line with health and safety requirements. Carry out regular team briefs and safety briefs as required.
• Ensure effective management of consumables and sundries associated with delivery and undertake regular and accurate stock checks as required in line with the Sous Chef. Place orders to support the delivery using the correct and approved suppliers. Ensure teams carry out stock rotation and assist with stock checks as required. Report any stock needs, breakages, faults, or hazards identified during the working day.
• Ensure daily cleaning standards of all service areas utilising health checks and assurance tools are completed. Preparation of any other public-facing areas as required including set up for hospitality events.
• Support and on occasions lead the delivery of evening hospitality events covering various styles and themes.
• Take bookings and payments for purchases of food, beverage and any associated consumables as directed and following cash sales handling procedures to ensure security of payments.
• Maximise the use of tools provided for costs and sales management, e.g., Aratrade, GFF, Opx, Kronos, Uniware.
• Undertake relevant training as required in all aspects of the role including classroom and eLearning based.
• Any other reasonable task requested by the manager within the location of work e.g.: assisting other departments where trained to do so.
• Lead in the retail and leisure environment upsells with Coffee lounge promotions and delivery.

You will be set up for success if you have:

About Aramark UK

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk.

Join us in fostering a workplace where everyone can achieve their full potential.