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    • Strong communication and customer service skills.
    • Contributing to the continuous improvement of IT support services.
    • The successful Service Desk Analyst will have a full understanding of the principles of ITIL, will have prior experience as an analyst on a major programme…
    • We're looking for someone who enjoys helping others and takes pride in delivering excellent customer service.
    • You’ll troubleshoot technical issues, set up users…
    • Liaise with engineers and service providers to ensure efficient service delivery.
    • A commitment to delivering outstanding customer service.
    • The apprentice will be providing technical support to our customers while attending scheduled maintenance visits and outside of these visits via the service…
    • Experience of AI-enabled service operations and workflow automation.
    • Lead Major Incident Management activities, ensuring effective coordination, communication,…
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    • Host the customer reception area.
    • Pay: £28,500.00 per year.
    • A-Level or equivalent (preferred).
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    • Host the customer reception area.
    • Job Types: Part-time, Permanent.
    • A-Level or equivalent (required).
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    • Host the customer reception area.
    • Pay: £28,500.00 per year.
    • A-Level or equivalent (preferred).
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    • Host the customer reception area.
    • Job Types: Part-time, Permanent.
    • A-Level or equivalent (required).
    • Two to four years in an IT support or service desk environment, ideally at second line.
    • Support and troubleshoot mobile devices (Android and iOS) for business…
    • You’ll lead the local team dedicated to these activities, ensuring operational continuity, service quality, and adherence to the standards and policies defined…
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    • Some experience in administration, customer service, or office support (roughly 1–2 years).
    • A mix of desk-based admin and hands-on handling of equipment and…
    • Customer service: 1 year (preferred).
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    • Some experience in administration, customer service, or office support (roughly 1–2 years).
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Job Post Details

Second Line Service Desk Analyst - job post

Cranswick PLC
3.1 out of 5 stars
Brough
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Brough

Benefits

Pulled from the full job description

  • Referral programme
  • Employee mentoring programme
  • Employee discount
  • Free parking
  • Additional leave
  • Profit sharing
  • Company pension

Full job description

Service Desk Analyst (2nd Line) - Brough, HU15

*Salary discussed upon application*

As part of our continued investment in technology, innovation and colleague experience, we're looking for a Service Desk Analyst (2nd Line) to join our Group IT team. Reporting to the Service Desk Team Leader, you'll be at the heart of delivering first-class IT support to colleagues across the business, helping to keep our operations running smoothly while building your expertise across infrastructure, networking and enterprise technologies.

About Cranswick

Cranswick is one of the UK's leading food producers, renowned for its commitment to quality, innovation and sustainable growth. Technology plays a vital role in our success, and our Group IT team is driving an ambitious digital transformation agenda that supports thousands of colleagues across our nationwide operations.

This is an exciting opportunity for an experienced Service Desk professional who is passionate about technology and customer service, and who is looking to develop their career within a large, forward-thinking organisation. You'll gain exposure to a broad range of technologies, work alongside experienced IT professionals, and have the opportunity to contribute to projects that make a real impact across the business.

What You'll Be Doing

  • Providing high-quality IT support across the business
  • Managing incidents and service requests through the Service Desk platform
  • Troubleshooting hardware, software and mobile device issues
  • Supporting VIP users and delivering onsite support when required
  • Building and configuring laptops, desktops and mobile devices
  • Assisting with infrastructure, networking and connectivity issues
  • Working closely with wider IT teams to resolve complex technical problems
  • Contributing to the continuous improvement of IT support services

Who We're Looking For

We're looking for someone with previous Service Desk, IT Support or 2nd Line Support experience who enjoys solving problems and delivering excellent customer service.

Essential Experience

  • Previous experience in an IT Support, Service Desk or 2nd Line Support role
  • Good knowledge of Windows and Microsoft 365
  • Understanding of networking fundamentals including TCP/IP, DNS and DHCP
  • Experience troubleshooting infrastructure and connectivity issues
  • Strong communication and customer service skills
  • A proactive, can-do attitude with excellent problem-solving skills
  • Ability to work independently and collaboratively within a team

Desirable Experience

  • Switch administration and network troubleshooting
  • Firewall and security technologies
  • Microsoft Hyper-V environments
  • Cisco, Fortinet, Meraki or Rubrik technologies

Most importantly, we're looking for someone who wants to develop their technical expertise, take ownership of technical issues and build a long-term career within Group IT.

Why Join Us?

  • Competitive Salary
  • Pension Scheme with enhanced contribution options
  • Share Save Scheme
  • Holiday Purchase Scheme
  • Employee Discount Platform
  • Structured Training & Development
  • Career Progression Opportunities within Group IT
  • Exposure to enterprise technologies and infrastructure projects

Apply Now

Please submit your CV and Cover Letter & Desired Salary Expectations

Closing Date: 28/08/2026

Benefits:

  • Additional leave
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Profit sharing
  • Referral programme

Work Location: In person

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