service desk jobs

Job Summary
We are seeking a professional and organised Receptionist to join our team. The ideal candidate will be the first point of contact for our patients providing excellent customer service and ensuring smooth daily operations. This role offers an opportunity to utilise your administrative skills in a dynamic office environment, supporting various departments and maintaining an efficient front desk. The successful applicant will demonstrate strong communication skills, proficiency with office software, and the ability to manage multiple tasks effectively.

Responsibilities

• Greet visitors and clients in a courteous and professional manner
• Answer and direct phone calls using proper phone etiquette
• Manage incoming correspondence, including emails and postal mail
• Maintain appointment schedules and organise meetings using calendar software
• Perform data entry tasks accurately using specific software
• Handle administrative duties such as filing, photocopying, and organising documents
• Assist with basic bookkeeping tasks and invoice processing where necessary
• Ensure the reception area remains tidy and welcoming at all times
• Support other administrative staff with various clerical duties as required

Experience

• Previous experience is preferred but not essential; training will be provided for suitable candidates
• Proficiency with computer skills including Microsoft Office (Word, Excel,)
• Experience with data entry, clerical work, or administrative roles is advantageous
• Strong organisational skills with the ability to prioritise tasks effectively
• Excellent phone etiquette and communication skills are essential
• Demonstrated organisational skills with attention to detail in a patient care paramount

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 17 per week

Work Location: In person