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Job Post Details

Total Care Security Ltd logo

Central Service Manager - DAYS - job post

Total Care Security Ltd
Newark-on-Trent
£45,000 a year - Permanent, Full-time

Job details

Pay

  • £45,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 12 hour shift
  • Weekend availability
  • Day shift
  • Holidays

Location

Newark-on-Trent

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company pension
  • On-site parking

Full job description

Job Summary

Due to the continued growth and development of our Central Operations function, Total Care Security is introducing a new operational management role within our busy Central Operations team.

We are looking for an experienced, confident and highly capable Central Service Manager to join us at our Newark office and take responsibility for live operational delivery during busy daytime operations.

This is an exciting opportunity to join a fast-paced operational environment where no two shifts are the same. This is not a passive desk-based management role. We need someone decisive, accountable and operationally strong — someone who can identify problems early, take action and remain focused until a resolution is achieved.

The Role

As Central Service Manager, you will be the senior operational manager on shift, maintaining oversight of live sites, deployed officers, incidents, staffing pressures, welfare concerns and operational risks. The day shift will have a strong focus on live service delivery, officer attendance, client communication, operational coordination, mobilisation support and ensuring the business remains proactive throughout peak working hours.

You will work closely with Regional Management, Scheduling, Mobilisation, Central Monitoring and senior leadership to ensure issues are owned, actioned, escalated where required and resolved professionally.

Responsibilities

· Take shift-level operational ownership for live Central Operations.

· Oversee live sites, deployed officers, incidents, staffing pressures, welfare alerts and operational risks.

· Manage lateness, non-attendance and urgent blowout cover for accepted and published shifts.

· Coordinate incidents and emergency response, ensuring accurate logs, reports and client updates.

· Support and direct deployed officers, challenging poor standards where required.

· Monitor lone-working and welfare systems, taking prompt action where alerts are raised.

· Maintain clear communication with Regional Management, Scheduling, Mobilisation and senior leadership.

· Produce clear shift handovers, decision trails and auditable operational records.

Who We’re Looking For

We are looking for an experienced manager who can stay calm under pressure, communicate clearly and make sound operational decisions. The successful candidate will be organised, professional and confident when directing frontline personnel, speaking with clients and managing live issues.

Essential Skills

· Current SIA Door Supervisor licence.

· Minimum of 5 years' management experience.

· Strong experience managing people, operations or service delivery.

· Proven ability to manage incidents, competing priorities and pressure.

· Excellent written and verbal communication skills.

· Confidence dealing directly with clients and frontline personnel.

· Strong decision-making, problem-solving and ownership mindset.

· Ability to work 12-hour shifts, including weekends and public holidays on a 4 on 4 off basis.

Desirable Skills

· Current SIA CCTV Public Space Surveillance licence.

· Security control-room, central operations, mobilisation or scheduling experience.

· Experience in security, facilities, logistics, emergency response or another time-critical operational environment.

· Experience using workforce management, lone-worker or monitoring systems.

· Knowledge of incident management, operational escalation and professional record keeping.

What We Offer

· £45,000 per annum

· A newly created operational management role within a busy and growing Central Operations team.

· Senior operational responsibility at the centre of live service delivery.

· Real involvement in operational decision-making and continuous improvement.

· A supportive management structure with clear routes for escalation and development.

· The opportunity to help shape the future of Central Operations at Total Care Security.

· Benefits include company sick pay, company uniform and life assurance scheme along with company pension.

· We are a positive and professional family business with a lovely head office working environment.

Ready to Take the Lead?

If you are an experienced operational manager who takes ownership, communicates clearly and performs well under pressure, we would like to hear from you.

Apply now and help shape the future of Central Operations at Total Care Security.

Pay: £45,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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