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    • Monitor service performance, management information and data quality.
    • Experience of business development, innovation and service improvement.
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    • 25 days holiday per year rising with service.
    • Ensure compliance with associated guaranteed standards of service performance.
    • Monitoring service performance and using data, feedback and outcomes to inform service development.
    • Occupational Sick Pay after two years, increasing with…
    • Proven ability to use performance data to inform decision-making and drive service improvements.
    • Building strong relationships with partners, school leaders,…
    • You could be an experienced Supervisor looking to progress or have previous service management experience.
    • Reporting to the contract manager you will help to…
    • Hold CQC registration for up to two residential services and maintain a minimum ‘Good’ rating.
    • Build and lead high-performing teams who deliver outstanding,…
    • All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.
    • Assist with the monitoring an evaluation of service provision.
    • Ensure an effective, safe and well led service delivery.
    • Organise and lead staff meetings.
    • Can inspire sky high standards for safety and service.
    • Salary: Competitive + bonus + benefits.
    • Monday - Friday 7am - 5pm * flexibility for business needs *and…
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    • Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their…
    • Investigate and resolve service issues promptly.
    • Manage service budgets and resource allocation effectively.
    • Develop strategies to increase service capacity and…
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    • Leading a High-Performing Team: Inspire, coach, and develop your team to achieve targets and deliver exceptional service.
    • The role will be supporting the area manager in the assessments of individuals who are referred for housing, care and support services at the facility ensuring…
    • Leverage data, research, and innovation to significantly enhance performance and drive exceptional service delivery.
    • An awareness of budgets / P&L.
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    • 34 days paid annual leave, increasing with length of service.
    • Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service.

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Head Chef
Victors Newcastle
Newcastle upon Tyne NE1 3DX
£40,000 - £50,000 a year
Full-time

Job details

£40,000 - £50,000 a year
Employee discount
Full-time
Newcastle upon Tyne NE1 3DX

Full job description

Welcome to Victors, our food focussed hospitality brand baby of East Coast Concepts. Beautiful, vibrant, upscale yet informal, Victors is the perfect neighbourhood restaurant. Offering a modern American menu of small and larger plates - perfect to share in a casually elegant setting, with service to match. _ Check out our socials_

What we need from you is, a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in all aspects of the employee experience and general business improvements, as we encourage our managers to be accountable for their business' profitability. We don't accept ordinary or average, so you shouldn't either. Whilst you will work in our Victors brand, your employee experience is managed by our parent company East Coast Concepts, so here's what you can expect from us...

  • 50% discount on food across the estate

  • Tronc & tips

  • Access to our in-house mental health first aider and the use of a free mental health and wellbeing helpline

  • After 6 months with ECC, you will be paid to enjoy your birthday off

  • After 1 year with ECC, you'll be eligible for our increased Maternity & Paternity allowance

  • After 3 years with ECC, you will earn 5 additional days of annual leave

  • Access to Wagestream to assist your financial wellbeing

  • A Reward & Recognition programme where you could earn £400 worth of easyJet vouchers!

If you want more reasons to work with us, then apply for the vacancy and find out!

We look forward to getting to know you

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