service manager jobs

Area Manager – Operations

We are a leading and long-established Contract Cleaning Company based in Leamington Spa and have an exciting opportunity for an Area Manager to join our team to work in the Manchester, Liverpool, Warrington, Cheshire and surrounding areas.

Applicants should live in close proximity to these areas due to the nature of the business. Our ideal location for a candidate would be in close proximity to Warrington to be centrally located within the Area’s geographical coverage. Applicants from throughout the area will however be seriously considered.

Applicants must have knowledge of the cleaning industry and have previously demonstrated the ability to communicate with clients and manage a cleaning team.

A good salary package (£30,000) is provided along with a company car (provided for business and personal use), laptop and mobile phone. We offer a generous base holiday allowance of 25 days plus bank holidays and reward long serving employees with additional days.

Please apply with your CV and current salary.

Roles and Responsibilities

ENSURE EFFECTIVE CONTRACT MANAGEMENT

• Ensure that cleaning standards are maintained to Bowdraper's/and clients' satisfaction at all times.
• Report any changes on site which may affect our contract. e.g. requests for increased hours, changes to cleaning schedule, changes to site points of contact or key decision makers.

TIMELY AND EFFECTIVE MANAGEMENT OF EMPLOYEES:

• Recruitment of cleaning operatives as required carried out in line with company procedures.
• All employees under your control to be furnished with relevant information required to perform their role.
• Ensure cleaning operative performance and absences are managed accordingly, supplying relief/temporary operatives at a consistent standard whenever necessary.
• Driving the engagement of all employees, to retain personnel and develop business capabilities.

MAINTAIN EFFECTIVE CLIENT RELATIONS. INCLUDING:

• Monthly site inspections with client representative wherever possible.
• Meetings as required with clients to discuss requirements, issues and any follow up actions.
• Build positive, professional relationships with on-site contact and key decision makers where appropriate within customer businesses to ensure greater retention.

ENSURE EFFECTIVE ADMINISTRATION:

• Compile 4-weekly wages using the appropriate sources of information (e.g. timesheets, digital records etc.) ensuring accuracy and submission to the office at the correct time.

ENSURE HEALTH, SAFETY AND QUALITY STANDARDS ARE MET:

• Induction, training, motivation and retention of cleaning operatives.
• Ensuring that all equipment and machinery is kept in a clean, tidy and working condition at customer premises & that cleaning cupboards and controls are to BICSc and Bowdraper standards.
• Control and distribution of materials and consumables.

CONTRACT DEVELOPMENT & CHANGE MANAGEMENT

• Engage with the Regional and Sales Management to inform them of any areas in which you feel we could obtain additional business.
• Promote change positively and assist in embedding new concepts and procedures.
• Assess site requirements and make clients aware of additional services available through Bowdraper e.g. special works, washrooms, window cleaning, etc.

KEY SKILLS REQUIRED:

• Strong informal and formal communication skills.
• Ability to build strong peer relationships.
• Team player
• Clear and concise communicator.
• Good organisational skills.
• Proactive with an ability to use own initiative.
• Confident in approaching challenges.
• Conflict Management.
• Attention to detail & accuracy.
• Proficient with Microsoft Office Package - in particular Excel and Word.

Bowdraper Ltd. is an equal opportunities employer and fully complies with all appropriate legislation.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Sick pay

Experience:

• Contract Cleaning: 2 years (required)
• Management: 2 years (required)

Licence/Certification:

• Driving Licence (required)
• DBS (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: On the road