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    • You will help manage budgets, meet funder requirements and make sure the service is delivered within agreed specifications.
    • Salary up to £38,896 per annum.
    • Monitor service performance and customer experience, identifying opportunities to improve services and deliver greater value.
    • Ensure clients receive a professional and responsive service.
    • Coordinate activities to ensure services are delivered efficiently and effectively.
    • You will be part of a connected cluster of managers who meet regularly, problem-solve together and share the load, including through the on-call rota.
    • A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
  • View similar jobs with this employer
    • Monitoring service quality and identifying opportunities for improvement.
    • Experience in technology, engineering or professional services delivery.
    • Monitor service performance against contractual KPIs and SLAs.
    • Standardise service desk processes across all Technical Services contracts.
    • Proven experience in a service management or related role.
    • Experience of managing SLAs, scheduling and service escalations.
    • Full UK driving licence.
    • Embedding co-production and lived experience at the heart of the AMHP service, creating meaningful opportunities for people, carers and families to influence…
    • Continuous Improvement: Utilize reflective practice, quality audits, and stakeholder feedback to drive service excellence.
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    • Supporting the mobilisation and development of new services.
    • Ensuring services meet and exceed CQC Fundamental Standards.
    • Job Types: Full-time, Permanent.
    • Manage all employee-related issues within your services.
    • Leverage data, research, and innovation to significantly enhance performance and drive exceptional…
    • Vouchers towards MOT and service.
    • Vouchers and awards for length of service.
    • Staff survey on food in service- monitoring systems in place.
    • Previous experience managing an automotive service department.
    • You will manage a team of technicians, service advisors, drivers and booking coordinators,…
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    • Focused on delivering excellent customer service.
    • Deliver excellent customer service that goes beyond expectations.
    • 25 days annual leave plus bank holidays.

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Job Post Details

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Branch Assistant - job post

Quay – SBD
4.0 out of 5 stars
Colchester CO2 8HG
Full-time

Location

Colchester CO2 8HG

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Company pension

Full job description

EPW2

  • This role is predominantly driving, therefore a full driving license is required

JOB TITLE: Branch Assistant

LOCATION: Colchester

HOURS: Mon-Fri, 7.30am-4.30pm

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

  • Works together with the team to provide excellent customer service.
  • Help maintain high standards within the trade counter area and warehouse.
  • Has a can-do/will-do attitude and able to work within a small team.
  • Assist with health and safety compliance.
  • Is competent with multi-drop deliveries.
  • Work with the Branch Manager and the rest of the team to achieve branch performance targets.
  • Provide cover in the branch when required.

Our ideal Branch Assistant:

  • Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
  • Be versatile and prepared to assist in all aspects of running the branch.
  • Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
  • Previous experience in a driving role would be advantageous.
  • Good organisational skills and be IT literate.
  • Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided
  • Previous driving experience

What you’ll get

  • 24 days annual leave, plus statutory bank holidays.
  • Company pension.
  • Generous staff discount.
  • The chance to join a vibrant, progressive company that looks after their people.
  • The opportunity to voice your ideas and help shape the future of the business.
  • Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
  • Enrolment within “TELUS” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
  • Monthly awards where our people are recognised for outstanding contributions.
  • On the job and on-line training. We invest in our people.

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