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    • Door Supervisors with a minimum of 3 years experience for busy night time venue in Manchester.
    • Must have a valid SIA Licence and be able to provide a full 5…
    • Leading by example and setting the tone on the door.
    • Supervising, briefing, and supporting your door team throughout the night.
    • Awareness of security protocols and legal requirements related to door supervision.
    • We are seeking a vigilant and proactive SIA Door Supervisor to ensure the…
  • View similar jobs with this employer
    • Extend a warm and professional welcome to venue visitors.
    • Screen individuals for entry suitability.
    • Maintain a security presence to ensure smooth operations and…
    • They understand when to engage, when to step back, and how to maintain authority without becoming confrontational.
    • Outstanding communication skills are key.
    • We are inviting experienced, professional individuals who hold a valid SIA licence to apply to join our established Security and Stewarding teams.
    • We are looking for a professional, alert, and customer focused individual to join our team as a Security Door Supervisor.
    • Job Types: Part-time, Permanent.
    • Previous experience installing door entry and access control systems.
    • Install and work with a range of door entry systems, including Videx, Entrotec and GDX.
    • Apply ASAP to avoid disappointment as the position is on a first come first-served basis.
    • Shifts: 4-5 days a week (Work depending on the requirements).
    • The successful candidate will be responsible for maintaining a safe and secure environment for Council employees, visitors, contractors and members of the…
    • SIA door supervisor license (required).
    • Essential Shifts: Friday, and Saturday nights.
    • Valid SIA Door Supervisor License.
    • Right to Work in the UK.
    • Shift: 4 days on, 4 days off, working night shifts.
    • We are recruiting an experienced Security Officer to maintain the safety and security of a busy, high-…
    • Develop and implement strategic plans and objectives for the organization.
    • Oversee daily operations and ensure efficient and effective functioning of all…
    • £15+ per hour | 5-day paid training | 45 hours per week + overtime | Full-time, permanent.
    • Pay:* £15+ per hour, with overtime available.
    • Previous experience in door supervision, security or hospitality is desirable, but we also welcome applications from newly licensed Door Supervisors with the…

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Job Post Details

Retail Security Officer
Festival Park, Stoke-on-Trent ST1 5NY
£12.21 an hour
Permanent

Job details

£12.21 an hour
Permanent
Weekend availability
Festival Park, Stoke-on-Trent ST1 5NY

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Customer Service
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Compliance and Support
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Customer Service
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Compliance and Support
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.


Essential Requirements

  • Valid SIA License – Door Supervisor (DS) or Security Guarding required.
  • Strong observational skills with the ability to identify suspicious behaviour.
  • Proven ability to handle difficult situations calmly and professionally.
  • Excellent verbal and written communication skills for reporting and interactions.
  • A proactive and professional approach to ensuring safety and security.
  • Flexibility to work varied shifts, including weekends and evenings.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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