OPERATIONS MANAGER

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

To effectively run a team of engineers and supervisors, to implement a positive Health & Safety culture, to drive a high standard of works being carried out on the clients’ sites. Carry out site, engineer and vehicle audits driving a can-do attitude towards work and implementing our Bellrock values.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Operations Manager with Bellrock, you’ll do it by

• To drive technical compliance within the engineering team.
• To drive Health & Safety Compliance.
• To drive the engineering team to complete works to a high standard with SLA.
• To assess engineer competencies and train engineers for any skills gaps.
• Carry out audits and reports on engineer performance.
• Compile engineer performance and utilisation reports for SLT reporting.
• To be out on-site meeting and supporting engineers throughout the week
• Work alongside key stake holders on contract operation.

Relationships

• Internal & external senior stakeholders summarised but not limited to the below.
• External technical Operations Managers
• Engineering staff
• Internal Office Staff
• Internal Account Managers
• Internal Operations Directors
• Internal Account Directors
• Internal Senior Operations Manager

General Duties

• Carry out other duties consistent with the post-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
• Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule.
• Comply with all company policy and procedures, legislation and regulatory requirements

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Operations Manager, you’ll need

• Shows commitment to and upholds Bellrock ethics and values.
• Has clear understanding of technical statutory compliance.
• Demonstrates ability to develop & implement processes.
• Supports and contributes to continuous improvement across the contracts.
• Reliable good time keeping and dependable.
• Good and sound knowledge of regulatory requirements and safety standards related to gas operations.
• The ability to manage a team of engineers and supervisors, including investigation meetings and conflict resolution.
• Teamwork able to work independently and as part of a team, helping other team members if needed.
• Attention to detail job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems. Good level of commercial and financial acumen.
• Good Time Management skills able to prioritise work effectively and meet deadline and meet targets.

Experience:

Minimum experience:

• Previous experience within the FM/Building Services sector.
• Previous experience with Concerto or other CAFM packages.
• Competent in the use of Microsoft Office package products.
Health & Safety awareness.

Desirable Qualifications & experience:

• Trade Qualifications (preferably Gas & A/C )
• A proven track record in the FM industry
• Health & Safety IOSH training
• Supervisor or manager Training/experience
• Dealing with investigations and conflict management
• A good understanding of SFG20

Skills (all essential)

• Able to lead a team of engineers and supervisors.
• Builds good working relationship with internal teams and external service providers.
• High level of Health & Safety awareness and the drive to enforce this to your team.
• Prioritises own workload.
• Experienced in using CAFM systems.
• Understanding of Statutory Requirements.
• Sound technical knowledge.
• IT and Data analysis skills.
• Ability to understand, implement and challenge.
Contractual understanding.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work on a hybrid basis, between home and with travel to various sites around the Dartford/Kent area. Hours are 37.5 per week, Monday to Friday, 8.30am to 5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.