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Job Post Details

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Spa Receptionist - Galgorm - job post

Galgorm
Galgorm
£12.52 - £14.02 an hour - Full-time

Location

Galgorm

Full job description

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 12TH DECEMBER 2025


PREVIOUS APPLICANTS NEED NOT APPLY

JOB TITLE: Spa Receptionist


JOB REFERENCE: SREC 12/25


REPORTING TO: Spa Reception Manager


HOURS: Full-time position based on 5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings). Example shift patterns include 6.45am-2.30pm/8.45am-6pm/11am-5pm/2.30pm-10.30pm


LOCATION: Galgorm (Ballymena)


SALARY: £12.52 -£14.02 PER HOUR


About the Spa at Galgorm:


Our Spa is open to residents and Spa members and offers signature treatments and a unique spa experience including the world-renowned Thermal Village. The Spa at Galgorm is the ultimate in relaxation and luxury wellness as the global winner of the Luxury Hotel Spa award, this places Galgorm Spa & Golf Resort firmly on the map as a world-class destination, beating competition from some of the world’s most iconic spa Resorts.


About the role:



As a Spa Receptionist, you will focus on maintaining the Spa front-of-house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained. We have two main reception desks, one for all treatment & therapy appointments and the other to facilitate all Thermal Village check in's. You will be trained to operate both desks and assist with all guest's general enquiries, There is 2 weeks of intensive training with ongoing on-the-job training thereafter. It is a very fast-paced environment where you will be looking after our guests and Spa Members.


We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.


If you are seeking to progress in your career and join an award-winning, supportive team then we would love to hear from you!


Job Description:

The main duties include but are not limited to;


  • Working within office guidelines to ensure that all client bookings are accurate.
  • Dealing with any guest queries, ensuring the guest experience is seamless and that all expectations are met with excellent customer service.
  • Looking after our members
  • Dealing with all client queries by phone, post, online, and face-to-face.
  • Maintaining a good knowledge of all the Resort’s services in order to deal with daily client queries and bookings.
  • Identifying and maximising sales opportunities in all client queries/contact.
  • Producing invoices and handling monies with accuracy, providing receipts as required.
  • Carrying out Front of House procedures as per the daily checklists.
  • Carrying out administrative duties as required.
  • Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.


The Person:

Essential Criteria, applicants must have;


  • At least 6 months’ experience working in a dynamic, environment in a customer-facing role.
  • Proven experience of multi-tasking various job duties in a fast paced environment.
  • A good customer service background.
  • Confident administrative and IT skills to include word and excel.
  • Have a keen interest in beauty, fitness, or the well-being industry.
  • Strong interpersonal and communication skills.
  • Warm, friendly, and energetic with great pride in your overall appearance.
  • A flexible work approach and be available to work weekdays and weekends.
  • A warm, friendly, and energetic with great pride in your overall appearance.
  • Experience or an interest in the hospitality industry.
  • Sales Experience


Desirable Criteria;


  • Previous experience working as a Receptionist.
  • Previous experience working in a spa environment.
  • Experience or an interest in the hospitality industry


Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html


We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com


GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

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