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    • Must be fully flexible and available to work Monday through to Sunday working a variety of shift patterns ranging from early start to support delivery to…
    • Room to utilise expertise and knowledge in store expansion.
    • Bridge Head Office and store operations to translate brand strategies into local action plans and…
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    • Address gaps/concerns identified through store audit.
    • Manages controllable cost against set budgets for the store.
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    • Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
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    • Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge.
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    • Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
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    • Support daily store operations and step up in the Store Manager’s absence.
    • Coach, motivate and develop the team to smash sales and celebrate wins.
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    • Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.
    • Enjoy leading, coaching and developing managers and…
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    • Store standards – alongside the retail Branch Manager, you’ll make sure everything runs smoothly, from front of house to the warehouse.
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    • Manage, motivate, and develop the store team.
    • Support the Store Manager in the day-to-day operations of your store.
    • Target-driven approach to KPIs.
    • Deliver brilliant customer service to both in-store and online customers.
    • Delivering fantastic service to all customers (in store and, in quieter times, online)…
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    • Manage, motivate, and develop the store team.
    • Support the Store Manager in the day-to-day operations of your store.
    • Target-driven approach to KPIs.
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    • Our stores are typically open 7 days a week, with some opening early and some closing late.
    • Our Store Managers take ownership of their own store, providing…
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    • A flexible working contract between 25-35 hours a week.
    • Running the store in the absence of the Store Manager and Assistant Store Manager.
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    • Edinburgh | Full-time | OTE £60,000+ | Uncapped Commission + Management Bonus *.
    • For ambitious sales professionals, your earning potential is determined by your…

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Job Post Details

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Shift Supervisor. - job post

WatchHouse - Marylebone
London W1G
£12.90 an hour - Full-time

Location

London W1G

Full job description

Front of House Supervisor, WatchHouse.

In short:
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. As the first point of contact for our customers, you’ll embody the WatchHouse Hospitality first ethos - welcoming, knowledgeable, and detail-focused.

Directly reports into: House Manager.

Key Responsibilities:

  • Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.

  • Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.

  • Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.

  • Maintain cleanliness and attention to detail across the House.

  • Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.

Key to this Role:

  • You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.

  • You are always well presented, adhering to the WatchHouse uniform policy.

  • Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.

  • You are approachable, reliable, and hardworking.

  • A background in supervisory roles within a restaurant or large coffee shop setting

  • You have a passion for hospitality and thrive on delivering memorable experiences to every guest.

  • You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.

  • Your friendly demeanor and expertise in WatchHouse coffee and food offerings make you a go-to for both guests and teammates.

What can you expect at WatchHouse:


  • Free Coffee & Drinks – Always     – Sip on your favourite drinks, even on your days off.

  • Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.

  • Free Lunch Every Shift – Fuel up with great food on the house.

  • Team Social Budget – Celebrate, connect, and unwind with your team outside of work.

  • Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!

  • 30% Off All Food – Any House, any time, just for being part of the team.

  • 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.

  • Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.

  • Supportive Managers – We listen, we care, and we adapt to support your needs.

  • Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.

  • Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).

  • Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.

  • Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.

Working at WatchHouse.

At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.

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