store manager jobs

No1 Lounges is an award winning pay to use airport lounge located within Birmingham Airport offering a distinct and unique experience.

No1 believes pre flight lounging should be for everyone making it easier for our guests to eat drink and relax in style before they fly.

Our Clubrooms lounge at Birmingham Airport offers the ultimate departure experience, designed in the style of a modern members’ club with the service to match. Offering both sophistication and tranquility, away from the hustle and bustle of the main departures lounge.

ROLE

As Team Leader, you will supervise Team Hosts to deliver excellent service and champion the guest experience across the lounge. You will coordinate and supervise the allocated Team Hosts during a shift and will be accountable for ensuring the team perform a variety of roles within the lounge to No.1 lounge standards and processes. You are a brand ambassador for No.1 Lounges and alongside supporting team members, you will also be accountable for an area within the lounge.

KEY RESPONSIBILITIES

• To take ownership for the overall service on the floor, oversee all sections(Reception, Bar, Floor, Food Service and Housekeeping) and ensure service is consistently delivered to standard
• Fully knowledgeable about your lounge, product availability, lounge capacity and your team on shift
• Managing and coordinating capacity management in line with daily pax targets, bookings and shift staffing to ensure profitability
• Supervise the floor team to success by running ‘Shape Up’ briefings (daily shift briefing), allocating Team Buddy’s for new joiners, providing regular feedback, working with the team to ensure standards are maintained throughout the shift
• Handle complaints in the Lounge in the first instance
• Monitoring and helping achieve standards of hygiene within the lounge including open/close/deep cleaning checklists during each shift
• Encourage good Health and Safety practices including identifying potential H&S concerns and recording all Health & Safety issues in line with company policy including informing management of the Lounge
• Setting an example to your team by engaging with guests in a professional and welcoming way
• Monitor team compliance with the No1's uniform and grooming policy

Our lounge is located through security at Birmingham Airport. You will be asked to work a 6-day rolling pattern - 2 early shifts (4.15am-1pm) 2 late shifts (12.30pm-9.30pm) then 2 days off. Please ensure you have transport available in order to travel to the airport for these times.

Requirements

• Experience of working in premium hospitality customer service role
• Prior experience supervising, supporting and training teams in a shift environment
• A friendly, welcoming and professional approach
• Customer complaint resolution experience
• Good computer and technology skills
• High end hospitality experience
• Good understanding of English language, with excellent communication skills
• Being organized and prepared
• Ability to multi-task
• Ability to remain calm and poised under pressure

Benefits

Ø Complimentary staff parking provided at the airport whilst you are on shift

Ø 28 days paid holiday annually

Ø Enjoy a complimentary staff meal during your shift, along with refreshments

Ø Company cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.

Ø 5 complimentary lounge visits each year.

Ø 25% discount for lounge visits for your friends and family

Ø £300 Refer a Friend scheme

Ø Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month

Ø 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

Ø Workplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age, you will make a monthly contribution into your pension, and so will the Company

Job Types: Full-time, Permanent

Pay: £14.67 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Store discount

Ability to commute/relocate:

• Birmingham International Airport B26: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a criminal record?
• Are you able to serve alcohol?
• Are you able to travel to Birmingham for a 4.15am shift?

Experience:

• Hospitality: 1 year (required)
• Restaurant: 1 year (required)

Language:

• English (required)

Licence/Certification:

• passport (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person