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    • Must be fully flexible and available to work Monday through to Sunday working a variety of shift patterns ranging from early start to support delivery to…
    • Room to utilise expertise and knowledge in store expansion.
    • Bridge Head Office and store operations to translate brand strategies into local action plans and…
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    • Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge.
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    • Address gaps/concerns identified through store audit.
    • Manages controllable cost against set budgets for the store.
    • Addressing complaints and resolving problems.
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    • Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.
    • O Schedule your team to best suit the store trading patterns.
    • O Ensure you and the store are compliant with all tasks communicated, 100% compliance is expected.
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    • Proven experience successfully leading a retail store in a fast‑paced environment.
    • Monitoring store performance through reporting and regular updates to the…
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    • Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.
    • Enjoy leading, coaching and developing managers and…
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    • Store standards – alongside the retail Branch Manager, you’ll make sure everything runs smoothly, from front of house to the warehouse.
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    • Manage, motivate, and develop the store team.
    • Support the Store Manager in the day-to-day operations of your store.
    • Target-driven approach to KPIs.
    • Deliver brilliant customer service to both in-store and online customers.
    • Delivering fantastic service to all customers (in store and, in quieter times, online)…
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    • Manage, motivate, and develop the store team.
    • Support the Store Manager in the day-to-day operations of your store.
    • Target-driven approach to KPIs.
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    • Our stores are typically open 7 days a week, with some opening early and some closing late.
    • Our Store Managers take ownership of their own store, providing…
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    • A flexible working contract between 25-35 hours a week.
    • Running the store in the absence of the Store Manager and Assistant Store Manager.
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    • Managing store operations, from stock control and merchandising to operational excellence and compliance.
    • Have experience of running a team in a busy retail,…

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Job Post Details

This job has expired on Indeed
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Supervisor - job post

Mulberry
2.5 out of 5 stars
Cheshire Oaks
£26,000 a year - Permanent, Full-time

Location

Cheshire Oaks

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Paid volunteer time

Full job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be Customer focused:
  • You will nurture a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
  • You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
  • You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will help to develop the best team:
- You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
  • You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
  • You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
You will be commercially driven:
  • You will continually demonstrate a commitment to driving growth in your store.
  • You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:
  • You will embody our Values in all you do by being honest, dynamic, and community spirited.
  • You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
  • You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:
  • Inspiring
  • Engaging
  • Agile
  • Perceptive
  • A natural Coach
  • In love with fashion!

What we will do for you:
  • Competitive basic salary
  • Bonus
  • Product allowance
  • An enviable staff discount and exclusive access to staff sales
  • Pension Contributions & Life Assurance
  • Training and opportunities to develop
  • x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Plus Commission
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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