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Job Post Details

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Student Engagement & Support Officer - job post

UACB Limited
142 Stoney Lane, Birmingham B12 8AQ
£25,500 a year - Full-time

Location

142 Stoney Lane, Birmingham B12 8AQ

Benefits

Pulled from the full job description

  • Referral programme
  • Free parking
  • Company pension
  • Company events
  • On-site parking

Full job description

About the Role

We are seeking a friendly, organised, and proactive Student Engagement & Support Officer to support our current students throughout their educational journey. You will play a key role in maintaining regular contact with students, monitoring their progress, and ensuring they receive the support they need to succeed.

This is an ideal role for someone who enjoys building strong relationships, communicating with people daily, and working within an education-focused environment.

Key Responsibilities

  • Maintain regular contact with current students via phone, email, and messaging platforms
  • Monitor student progress and overall experience
  • Provide ongoing guidance and support to ensure a smooth and positive student journey
  • Identify and address any academic, personal, or administrative challenges students may face
  • Escalate concerns or issues to relevant teams when necessary
  • Accurately record all student interactions and updates
  • Act as a consistent point of contact for students
  • Engage with students to obtain referrals of friends, family members, or contacts interested in pursuing further education

What We’re Looking For

  • Excellent communication and interpersonal skills
  • Friendly, confident, and supportive approach
  • Strong organisational and time-management skills
  • Comfortable speaking with people over the phone and via digital platforms
  • Ability to work independently and as part of a team

Desirable Experience

  • Previous experience in student support, education, customer service, or engagement roles is advantageous but not essential

What We Offer

  • Supportive and collaborative working environment
  • Full training and ongoing support
  • Opportunity to make a meaningful impact on student success and progression

Job Type: Full-time

Pay: £25,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Referral programme

Ability to commute/relocate:

  • Birmingham B12 8AQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your current notice period?
  • Why do you want to do this job and why should we hire you?

Experience:

  • Telesales / Customer service: 2 years (required)

Language:

  • clear fluent English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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