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Job Post Details

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Control Room Administrator Days & Nights - job post

Mitie
2.9 out of 5 stars
Northampton NN4 7SL
£29,600 a year - Permanent, Full-time

Location

Northampton NN4 7SL

Full job description

Control Room Administrator – Days & Nights (4 on / 4 off)


National Operations Centre, Northampton
£29,600 per year
4 on / 4 off – days & nights
Permanent, full-time


Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.


If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.


What You'll Be Doing

No two shifts are the same, but you'll be trusted with real responsibility, including:

  • Keeping a live eye on staffing and attendance across multiple sites
  • Managing the process when someone runs late, doesn't turn up, or needs urgent support
  • Monitoring welfare check calls and taking action if someone goes quiet
  • Responding to duress alerts and escalating incidents quickly and calmly
  • Handling calls and emails from sites and managers, often at the same time
  • Recording incidents and actions accurately so nothing is missed
  • Supporting smooth handovers so the next shift knows exactly what's going on

This is a role where attention to detail matters and people rely on you.


Who We're Looking For

You don't need to come from a control room background, but you do need to be:

  • Confident using multiple computer systems at once
  • Calm under pressure and able to think clearly when things get busy
  • Naturally organised, accurate, and switched on
  • Comfortable speaking to managers, clients, and site staff
  • Reliable and flexible enough to work both day and night shifts

If you've worked in operations, admin, call handling, logistics, or a live monitoring environment, you'll feel right at home.


What You'll Get

✔ £29,600 salary
✔ A proper 4 on / 4 off shift pattern (real work-life balance)
✔ Full training — we don't throw you in at the deep end
✔ A secure, professional working environment
✔ A role that actually matters


Why Join Us?

Because this isn't just admin.
It's control, coordination, and calm decision-making in a role where your actions genuinely make a difference.

If you're looking for a job that keeps you engaged, challenged, and trusted — apply now.

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