systems engineer jobs

Company Overview:
About SS8 Networks: As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Job Title: Senior Services Engineer

Location: Farnborough (Hampshire), UK Office (Hybrid)

Job Description:
SS8 Networks, Inc. is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting SS8’s portfolio of infrastructure supporting Intelligence products. The role is focused on integrating the SS8 product set within telecommunication and LEA networks. The product set is deployed on Linux platforms in standalone, Kubernetes, or cloud environments.

The successful candidate will be required to work onsite in the Farnborough (Hampshire) office for a minimum of 3 (three) days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance.

Duties/Responsibilities of Position:

• Assist other Engineers with advanced troubleshooting as well as testing new installation procedures and products.
• Responsible for field installation & support of the SS8 Products
• Provide remote support to customer base
• Assist customers with upgrades of hardware and software
• Be the interface for New Product Introduction
• Help customers with equipment configuration
• Assist in scripting automation
• Provide training on product operation, one-on-one or in small groups
• Work closely with other groups to ensure successful and high customer satisfaction
• Location, Lawful and Data Intelligence Products and Protocols
• Participate in customer technical assistance troubleshooting conference calls
• Manage the segregated local network infrastructure
• Deploy and maintain remote connectivity to customer networks from the local support office
• Maintain and enhance customer monitoring tools
• Will be required to participate in an on-call rotation with other team members to provide 24x7 support to our customer base
• Requires 25-50% travel (including domestic and international)
• Test, troubleshoot, isolate, and at times provide additional information to Engineering to resolve customer product issues
• Collaborate and assist the Implementation Manager in the improvement of deployment methods and process.
• Document and provide knowledge transfer information across multiple groups within and outside of SS8

Position Specific Competencies/Skills Required:

Essential:

• Technical understanding of network and IT security
• Manage process to successful conclusion
• Experience of Tier 1 Customer Service Provider networks and associated Live business critical systems
• Experience with mobile and fixed line carrier grade voice/data services, such as VoIP, IMS, 4G/5G data, or Broadband services
• Strong knowledge of IP protocols at packet level
• Familiar with packet capture tools i.e. Wireshark
• Strong ability to analyze log files and then follow the troubleshooting path to resolve faults
• Strong knowledge of Linux Operating Systems (RedHat or similar variant)
• Networking fundamentals - LAN/WAN, routers, switches, firewalls
• Self-motivated. Able to effectively manage time and work independently
• Excellent customer service skills
• Strong verbal and written communication skills