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    • Formally serve as the designated internal system manager on registered UK government workforce databases and compliance platforms as part of core employment…
    • Promoting accountability, innovation and positivity within the teams.
    • Inspire the team to achieve company goals and monitor & report on agreed service standards…
    • The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results.
    • Experience managing teams within a contact centre, customer service, operational support or service desk environment.
    • Explore how you’ll support our purpose….
    • Build engaged, high-performing teams.
    • Coach, develop, and manage team performance.
    • Lead team to hit production, quality, and waste targets.
    • Support the Service Manager in the delivery of a comprehensive programme of improvement, transformation, and cultural change within the team.
    • Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
    • Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team ‘Call Quality’ is improved and then maintained…
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    • Working closely with a small team of managers to make sure the store runs like clockwork every day.
    • Taking responsibility for the day to running of the store,…
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    • Motivate, coach, and support your team to deliver great service and efficient operations.
    • Work hands-on on the shop floor and tills, supporting daily operations…
    • BLAZE is one of David Lloyd Clubs six signature classes and renowned for being one of the most effective Boutique Studio experiences in the UK.
    • Motivate, coach, and support your team to deliver great service and efficient operations.
    • Work hands-on on the shop floor and tills, supporting daily operations…
    • Motivate, coach, and support your team to deliver great service and efficient operations.
    • Work hands-on on the shop floor and tills, supporting daily operations…
    • Previous experience leading a team in a retail or fast paced, customer focused environment.
    • Leading from the shop floor coaching, motivating, and developing…
    • Regular team incentives and exciting prizes.
    • Support recruitment, onboarding, and continuous development of team members.
    • Job Type: Full‑time, Permanent*.

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Store Manager - job post

The White Company
3.6 out of 5 stars
One 70 70 SOUTH JOHN STREET
Permanent

Location

One 70 70 SOUTH JOHN STREET

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Private medical insurance

Full job description

Our Role

As a Store Manager you will be fully accountable for all operational and commercial activity in your store, providing clear leadership in order to establish a high-performance team, that will drive sales, achieve KPIs and deliver the exceptional service to our customers that we are known for.

You will naturally bring our PRIDE values to life, as a Passionate, inspiring and Resourceful leader, with a proven track record of maximising sales and profitability in a similar fast paced commercially driven retail environment. An Imaginative and Dedicated Manager, you will coach and develop Everyone in your team to maximise their potential and be capable of proving your knowledge and passion for The White Company.


What you'll be doing

  • Manage the customer experience as part of the TWC multi-channel strategy.
  • Maximise contribution by achieving budget sales and controlling costs.
  • Manage store costs without jeopardising stores objectives.
  • Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
  • Manage the performance and development of the management team.
  • Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand.
  • Provide feedback and information on product performance and development to appropriate departments.

Please read through the attached Job Description for more detail.


What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

  • 50% discount on our products,
  • 25 days holiday rising to 28 during service,
  • A Volunteer Day with a charity of your choice,
  • In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
  • Perk Place Benefits Platform offering a variety of discounts across wellbeing and lifestyle,
  • Automatic enrolment into the Group Personal Pension scheme,
  • Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
  • Private Medical Insurance,
  • Following successful probationary completion, you’ll be covered by our life assurance plan,
  • Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.


Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.

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