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About Ticketek

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget.

In a distracted world where nothing beats real human moments, we make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners

About the Role

We are looking for an experienced Box Office Manager to join us for the upcoming Christmas & Halloween Light Trail Festival at the historic Royal Botanic Gardens, Edinburgh. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company.

The box office will be open for Christmas (22 November – 4 th January).

Requirements:

Your responsibilities would include:

• Leading the day-to-day box office operations during trails including pre event set up, box office operation and closing.
• Overseeing the sales of tickets on the day of events
• Overseeing customer inquiries with a proactive “can-do” approach to problem solving
• Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff
• Box Office Setup; ensuring the office terminals and pinpads are set up and tested, and support the Box Office staff
• Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly
• Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required
• End-Of-Night Reporting; completing and submitting nightly reconciliation reports
• Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues
• Technical Troubleshooting; providing first-line support for technical issues
• Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations

About You

We’re looking for someone with:

• Previous ticketing and event experience in a supervisor / managerial role
• Box Office experience
• Good customer service experience

Other key considerations for this role

• Training will be provided.
• Due to the nature of this role, it will involve evening and weekend work.

Pay: £17.00 per hour

Work Location: In person