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Job Post Details

The Palace Theatre Redditch - Box Office Supervisor
Rubicon Leisure Ltd
·
4.3
Alcester Street, Redditch B98 8AE
£26,782.81 - £28,989.87 a year
Full-time

Job details

£26,782.81 - £28,989.87 a year
Employee discount, Sick pay, Free fitness classes, Company pension, Discounted gym membership
Full-time
Weekend availability, Holidays
Alcester Street, Redditch B98 8AE

Full job description

Box Office Supervisor

Palace Theatre, Redditch
Permanent, 37 hours per week
(Working evenings, weekends and bank holidays as required)

Do you love live performance, thrive on organisation, and enjoy leading people to deliver brilliant customer experiences?

Rubicon’s Palace Theatre, Redditch is looking for a Box Office Supervisor to join our team. This is a varied and responsible role at the heart of a busy venue, supporting both the Theatre Manager and the wider team to deliver outstanding entertainment for our community.

This role would suit someone who enjoys leading people, working with systems and processes, and being involved in the day to day life of a working theatre. No two days are the same and you will play a key part in ensuring our audiences, visiting companies and colleagues receive a positive, professional experience.

About Rubicon

Rubicon is proud to be a great place to work. We are a creative, welcoming organisation that values communication, respect, equity and teamwork. We believe in accountability, initiative and empowerment, and we support our people to take ownership of their work while feeling part of a supportive environment. Our work is rooted in the community, and we are passionate about providing a diverse programme of entertainment for Redditch and the surrounding areas.

The Role

As Box Office Supervisor, you will be responsible for leading and supporting the Box Office team, managing key administrative functions and acting as Duty Manager during performances. You will help ensure the theatre operates efficiently, safely and in line with relevant policies, while always keeping the customer experience at the centre of what you do.

You will plan and schedule box office staffing, provide cover when required and support the development of the team through regular one to ones and team meetings. You will be the lead user of the theatre’s box office system, working closely with service providers and partner venues, and will manage relationships with external ticket agents, ensuring GDPR agreements are in place and maintained.

A significant part of the role involves theatre administration. This includes setting up contracts for hirers and events, managing show settlements and returns, raising invoices, reconciling PRS and banking, monitoring direct debits and resolving discrepancies. You will also deal with customer complaints in a professional and considered manner, support procurement and ensure that marketing materials, stationery and resources are well managed across the building.

As Duty Manager, you will lead Front of House teams during performances, including box office staff, volunteers, security and ushers. You will be responsible for audience and staff safety, completing all pre-opening checks, liaising with touring companies and ensuring the building is secured at the end of the evening.

About You

We are looking for someone who is organised, dependable and confident working in a busy environment. You will be a supportive people manager who communicates clearly and builds positive working relationships. You will be customer focused, calm under pressure and comfortable taking responsibility.

You will have excellent attention to detail, be confident using systems and handling data and financial information, and be willing to show initiative when challenges arise. Experience in a theatre, box office, customer service or similar operational environment would be beneficial, but the right attitude and values are just as important.

What We Offer

We offer free gym membership, discounts on food at selected venues, access to a benefits platform with a wide range of offers, occupational sick pay and death in service cover. Most importantly, we offer a supportive, inclusive and creative workplace where your contribution is valued and your development is encouraged.

How to Apply

If this role sounds like a good fit for you, we would be delighted to hear from you. Please submit your application with your full CV and outlining how your skills and experience meet the requirements of the role in a covering letter.

Rubicon Leisure is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Job Type: Full-time

Pay: £26,782.81-£28,989.87 per year

Benefits:

  • Company pension
  • Free fitness classes

Work Location: In person

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