traffic management jobs

**** You Must have previous experience in The motor claims industry and a good level of customer service to apply for this role. ****

We are looking for a Motor Claims Handler to join our team here in Longham Ferndown. The successful candidate will be responsible for the handling of claims in a timely and accurate manner, ensuring that all documentation is complete and compliant with company policies.

The Claims Handler will also be responsible for providing customer service to clients, resolving any disputes, and ensuring that all claims are processed in accordance with applicable laws and regulations.

Here at Active Claims Solutions, we provide excellent service, replacement vehicles and repair management services to victims of non-fault road traffic accidents.

This is an Office based role with a weekly benefit of hybrid working 2 days per week.

Salary is based on experience and subject to meeting business objectives.

Bonus scheme also available.

As a Claims Handler, you will be dealing with our referring clients, and victims of road traffic accidents, so you will need excellent communication skills and telephone manner, as well as the ability to build a rapport with people over the phone.

Immediate Start Required.

Responsibilities:

• Review and process Motor insurance claims.
• Ability to manage your own caseload
• Verify the accuracy of claim information.
• Ensure that all claims are processed in a timely manner.
• Provide customer service to claimants and our brokers.
• Resolve any discrepancies in the claims process.
• Maintain accurate records of all claims processed.
• Ensure accident investigation is completed and relevant footage is uploaded.
• Ensure Claims costs are kept to a minimum
• Monitor our clients repairs and completion dates
• Monitor all events throughout the claim, ensuring the claim isn’t fraudulent
• Assess accident circumstances to establish liability, which may involve engaging with other key parties and obtaining detailed information.
• Making sure our brokers are kept fully updated throughout the claim process

Essential skills required for Insurance Claims Advisor

• Previous experience in claims handling
• Proficiency in IT, including Microsoft Office and the ability to adapt to various systems.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Excellent attention to detail.
• Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment.

This is an office based role with the option to work from home two days per week.

working hours are Monday - Friday 08.00am -17.00pm

1 Saturday per month 9am - 12pm remotely

company benefits include -

• Additional leave holiday purchase scheme
• Casual dress
• Company events
• Company pension
• Employee discount
• Free on site parking
• Lunch provided
• Free eye test policy
• + MORE

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount
• Work from home

Work Location: In person