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Summary of the role
Due to internal progression, we are currently looking for a Business Readiness Specialist who will be working with the Readiness Manager to look after the engagement and preparation of the operation (Voice, Back Office and Complaints) to accept changes and maintain service levels.
This role is responsible for ensuring the facts and details are correct so that the project deliverables will meet the needs of the stakeholders, legislation, and standards, enabling good outcomes for customers.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
• Apply to find out about our other benefits

What you’ll be doing

• Understanding and developing project aims and scope to work as a Business Readiness subject matter expert in tandem with Business Analyst and PM.
• Liaising with Operations to ensure projects meet operational requirements.
• Designing comms to effectively communicate change to stakeholders.
• Work collaboratively with the training team to ensure training material is designed to enable Agents to understand and embed the change
• Managing delivery documentation such as Action Logs, Timelines and Risk Management.
• Being the voice of the customer and colleagues to ensure we deliver change for the right reason.
• Supporting the deployment of new systems, processes and applications to confirm if these are fit for purpose.
• Helping with the development of Q&A docs to support any event mailings.
• Ensuring any changes that are being delivered create good customer outcomes and do not cause customer harm.

What we’re looking for

• Ideally have a good understanding of our operations and systems.
• Knowledge of Project Management or Delivery
• Stakeholder management & engagement
• Ideally have change management experience.
• Able to use Microsoft Excel, Teams, PowerPoint & Word.
• Organise your workload based on prioritisation and adapt to changes in priority.

Desirable

• Knowledge of Life, Pensions & Investment (LPI) products and FCA regulations.
• Qualifications either APM or Price2

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

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Apply for this role:

Do you hold valid Right to Work in the UK?

Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?

Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?

Have you been referred for this position by Diligenta Employee?

Have you previously worked for Tata Consultancy Services (TCS)?

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