trainee counselling jobs

About Us

At The Woolwich College, we believe education has the power to change lives. Our Admissions team isn't just about paperwork; it’s about people. We provide clear, friendly, and honest guidance to prospective students to help them take the first step toward their future career goals.

The Role

We are looking for a warm, motivated, and empathetic individual to join us as an Admission Counsellor.

This is a junior-to-mid-level role focusing on converting interest into enrollment. You will not be making cold calls. Instead, you will be following up with warm leads—people who have already reached out to us asking for information about our courses. Your mission is to connect with them, understand their needs, and help them confidently enroll.

If you are a great listener, love helping people, and feel motivated by hitting enrollment targets, we want to hear from you. We value life experience, maturity, and communication skills over fancy degrees.

Key Responsibilities

· Follow Up & Convert: Respond promptly to student enquiries via phone, email, and other communication channels. Follow up with warm leads, nurture prospective students throughout their decision-making journey, and confidently support them through the enrollment process.

· Provide Friendly Advice: Deliver clear, honest, and personalized guidance on our courses, entry requirements, tuition fees, funding options, and career pathways. Help prospective students choose the programme that best aligns with their goals and aspirations.

· Provide Professional Student Counselling: Take time to understand each student's background, ambitions, and individual circumstances. Conduct one-to-one counselling sessions with prospective students and, where appropriate, involve parents, guardians, or sponsors to help applicants make informed decisions about their future.

· Guide Students Through Admissions: Support applicants throughout the admissions process by explaining entry requirements, documentation, application procedures, and enrollment timelines. Assist students in completing their applications and ensure all required documentation is received and processed efficiently.

· Keep Things Organized: Maintain accurate records of student enquiries, counselling sessions, applications, and follow-up activities using the College's CRM and admissions systems. Ensure every prospective student receives timely communication and that no enquiry is overlooked.

· Create a Great Student Experience: Welcome prospective students and visitors to the College, answer questions professionally, conduct campus tours where appropriate, and ensure every interaction reflects the friendly and supportive culture of The Woolwich College.

· Support Recruitment Activities: Represent the College during open days, recruitment events, education fairs, and outreach activities. Work closely with the Marketing team to engage prospective students and promote the College's programmes and services.

· Be a Team Player: Collaborate with colleagues across Admissions, Academic Departments, Student Services, Registry, and Marketing to ensure a seamless admissions experience and contribute to achieving the College's recruitment objectives.

· Keep Standards High: Maintain a caring, professional, and student-centred approach at all times. Deliver outstanding customer service while ensuring prospective students feel valued, informed, and supported from their first enquiry through to enrollment.

What We Are Looking For (Skills & Experience)

You do not need a university degree or decades of office experience to excel here. We are looking for:

● Brilliant People Skills: Excellent spoken and written communication. You must be comfortable picking up the phone and building rapport quickly.

● Empathy & Drive: The ability to understand a student's challenges, paired with the drive to help them make a decision and complete their enrollment.

● Good Tech Basics: Comfortable using emails, phone systems, and basic databases (we will fully train you on our internal systems).

● Organization: Good time management to ensure no inquiry or warm lead gets left behind.

● Prior experience in customer service, retail, sales support, or phone-based roles is a massive plus, but your attitude and drive are what matter most.

What We Offer

● A competitive salary of £30,000 – £35,000.

● A supportive, friendly, and inclusive team environment.

● Full training on our systems and courses.

● A stable career path within the education sector.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person