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    • Previous travel sales experience is essential.
    • Speaking predominantly to travel agents to create tailor-made and exciting holiday itineraries.
    • Job Type:* Full time, permanent.
    • The Operations Coordinator must ensure the quantity, quality and appropriate skill sets are sourced in order to guarantee every…
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    • The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.
    • Highly organized with strong attention to detail.
    • Ideally: some travel industry experience — ski or adventure travel is a bonus, not a must.
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    • Experience using the Atriis travel platform is preferred.
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    • To engage with the people we support and deliver a travel training service.
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    • You'll work closely with colleagues across Operations, Sales, Marketing, and Box Office to ensure our events programme continues to grow and thrive.
    • Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).
    • The role is full time, worked over 5 days a week, to include a variety of shifts from 9am to 5pm or 2pm to 10pm, including weekends and Bank Holidays. .
    • You might already be selling ski holidays, have completed one or two ski seasons, work in luxury travel or simply have good customer service and sales skills…
    • Hybrid working with home working and travel across Dorset as required.
    • The starting salary is £24,969 per annum for working full-time 37 hours per week.

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Job Post Details

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Tour Operator - job post

Experience Education
Brighton BN2 1TL•Hybrid work
Full-time

Location

Brighton BN2 1TL•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount

Full job description

Edwin Doran

Having taken more teams on sports tours than any other provider (12,000 last time we checked), Edwin Doran Sports Tours are amongst the leaders in tailormade school sports travel.

Using their specialist knowledge, gained over years in the industry, and global partnerships, Edwin Doran build bespoke tours with well-matched fixtures in some of the most exotic host countries in the world.

Across rugby, hockey, cricket, netball and more, our tours promote physical and mental development as a team and as individuals. And above all, teams return with life-long memories of the people they have met and learned from along the way.

The role

Reporting to the Senior Tour Operator as part of the Edwin Doran Sports Tours Operations team, within this role you will be responsible for organising seamless tour experiences for up to 50 group Sports Tours per year. The tours travel all over the world with high concentrations in Europe, Caribbean, South Africa and Australasia.

The role exists to ensure that the Customer receives a high level of personalised service and allow for extra touches to be made, which are key to maintaining the Edwin Doran Sports Tours brand. The role requires you to develop outline tour itineraries into detailed, often complex, tailor-made itineraries with granular information. You should be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made group sports tour itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier and customer relationships is key to this role.

What you’ll be doing

  • Manage customer’s needs from the moment a new Tour is agreed.
  • Plan detailed and complex itineraries for multi-centre short and long haul tours
  • Use our existing contacts or source new accommodation, excursions & other tour elements
  • Co-ordinate sporting fixtures to the relevant team standards / level of play
  • Work closely with the Tour Manager to piece together a “once in a lifetime” trip for the team
  • Negotiate rates with suppliers & ground Service agents
  • Ensure all final itinerary details are prepared and given to the group
  • Work with overseas suppliers and ensure that all Health & Safety Audits are complete.
  • Financially take responsibility for checking & authorizing tour payments to suppliers.
  • Attend Fam Trips & visits to roadshows to keep product knowledge up to date & relevant
  • Work closely with the sales team to ensure that Tour requests are handed over accurately
  • Manage on call phone (within a rota)

What we are looking for

  • A good understanding of Sports participation and the various needs of each sport, such as their playing surface, playing age regulations, size of teams / squads, across a broad range of sports to include;Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Hands on team player
  • A finisher with attention to detail
  • Well-travelled, ideally with a knowledge of sport participations needs.
  • Excellent organization and planning skills
  • Commercial acumen
  • Experience of product research and analysis is useful.
  • Knowledge of Excel, Outlook, Microsoft Office & Powerpoint essential
  • Ability to quickly learn systems, processes and procedures

Some of the benefits

  • Hybrid working pattern between our office and homeworking
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Global recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

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