travel coordinator jobs

Looking for a career in Travel??

The Albatross Group, celebrating 40 years of excellence in group tourism, is an award-winning organization that operates over 6,000 groups annually across the UK, Europe, Australia, and North America. Our commitment to our employees and customers is reflected in our impressive employee engagement scores and our mission to provide personalized service to both clients and suppliers alike.

Our Operations Coordinator is responsible for providing operational administrative support within your client base, ensuring that customer and supplier needs and deadlines are met efficiently. You will focus on building and enhancing relationships with clients and suppliers, ensuring all internal and external deadlines are consistently achieved. Your goal will be to ensure that working with Albatross is a smooth, seamless experience for both clients and suppliers alike.

Albatross Benefits

• Annual Salary £26,754 per annum
• 21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
• Pension
• Opportunity to apply for hybrid working after 6 months
• Free Parking on Site
• Training and development
• Relaxed office environment and casual dress code
• Travel concessions and more.

Please note: Interviews will take place at the beginning of January.

Responsibilities

• Assist with completing operational tour checks against the client itinerary to meet deadlines.
• Obtain customer rooming lists, input into the booking system, and send to suppliers on time.
• Request and ensure tour information is passed to all relevant suppliers.
• Confirm final services and inclusions for all tours with hotel suppliers.
• Conduct thorough pre-departure checks for all tours.
• Ensure the tour details are always accurate and up to date in the booking system.
• Obtain monthly tour sales updates from customers and input them into the booking system.
• Screen departmental calls when necessary.
• Manage tour allocations, including oversold rooming, and reduce to deadline.
• Accommodate special requests and extra rooms to secure bookings.
• Manage ferry bookings, including confirmations, chasing, final numbers, and confirming with clients.
• Request standard set menus
• Set up and send weekly Text Magic driver texts
• Conduct thorough pre departure checks for all tours
• Send final travel documents to clients
• Provide additional administrative support across the B2B Operations Team as needed.
• Perform any other functions required by the company.

Requirements

• Strong organizational skills and ability to manage multiple tasks and meet deadlines.
• Excellent communication and collaboration with clients, suppliers, and internal teams.
• High attention to detail, ensuring accuracy in bookings and system updates.
• Proactive problem-solving with a focus on win-win solutions.
• Proactive in managing tour allocations, rooming, and ferry bookings.
• Enhance collaboration with the wider group to improve efficiency and processes.
• Strong customer service and relationship-building skills.
• Adaptable and able to prioritise effectively in changing circumstances.
• Knowledge of the travel industry and tour operations.
• Embodies the company's purpose in every interaction.
• Maintains a positive, resilient mindset in all situations.

If you are passionate about travel and have a knack for organization, we invite you to apply for the Operations Coordinator position at Albatross Group.

Job Type: Full-time

Pay: £26,754.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• As part of the recruitment process we would ask all candidates to submit a covering letter to state why you are interested in the role. Please can you send this to recruitment@albatrossgroup.com and confirm below.

Work Location: Hybrid remote in Aylesford ME20