As the Technical Operations Manager at Convex Insurance, you support the day-to-day technical, operational and process management activities across our London Market and Syndicate operations. Reporting into the Head of Underwriting Support, you will assume responsibility for the oversight and delivery of high-quality services across a series of activities which include, but are not limited to, on-site administrative support provided by Underwriting Support Assistants (USAs), offshore capture of policy data within our policy administration systems and all associated control/ governance activities.

You will bring robust London Market technical knowledge and experience, excellent relationship management skills and a proven ability to drive performance through third party providers while maintaining a culture of collaboration and continuous improvement.

Key Responsibilities

Hold a leadership role in the Technical Operations Team and oversee activity delivered through our outsourced partners.
Provide day-to-day guidance, support, prioritisation and escalation support for work performed by outsourcing teams, acting as a Technical SME.
Help to ensure outsourced activity is delivered on time, to the required technical standard and in line with defined process, policies, market standards and audit expectations.
Monitor operational KPIs and SLAs, identifying performance issues and driving corrective actions.
Work with our MI and Data teams to produce relevant insights into the effectiveness of operational controls and quality of performance.
Build strong partnerships with stakeholders across Convex and with our external partners.
Work closely with Underwriting Business Partners to understand the requirements of each underwriting team and work collaboratively to implement change or improvement to underwriting processes.
Work with outsource providers to embed process improvements, share knowledge, strengthen controls and enhance delivery capabilities.
Identify and drive operational improvement opportunities.
Partner with Technology and other relevant business functions on process and system design and enhancements, as well as supporting change programmes, operational readiness and rollout of new processes or systems.

Skills Knowledge and Expertise

Depth of London Market technical experience in underwriting operations (minimum 5 years).
Demonstrable experience managing outsourced relationships or offshore operational teams.
Strong process ownership capability, with a track record of improving operational quality and control.
Excellent stakeholder management skills.
High attention to detail and a problem-solving mindset.
Robust quantitative and qualitative analysis skills.
A continuous improvement mindset.

Benefits

Competitive Salary
30 days Annual Leave
Birthday Leave
10% Employer Pension Contribution
Private Health Insurance Medical Cover
Group Income Protection
Life Assurance Cover
Enhanced Parental Leave
Annual Health Check
3 days of Volunteer Leave each year
10 days of help with care (elder/ childcare) through Bright Horizons
£1,300 to spend on learning & wellbeing
Give as You Earn
Cycle to Work
Season Ticket Loan

About Convex Insurance

In 2019, Stephen Catlin and Paul Brand co-founded Convex with $1.7bn of initial committed capital to underwrite insurance and reinsurance for complex specialty risks. The company has since received an A.M. Best rating of A (Excellent) and regulatory approval to operate in London, Bermuda, Luxembourg and United States.

We have also welcomed leaders in their fields from across the insurance industry, bringing a diversity of thought and approach.

We live our values in every facet of our business:

Earn our reputation
Everything we do affects how others see us. Our success depends upon our reputation, for which all of us share responsibility.

Straightforward and fair
We tell it like it is, with fairness, dignity and respect. We strive to do the right thing always, however hard it seems.

Determined to improve
However good we are, we are not complacent. We know we can always be better and we never stop trying to improve.

Inspired by opportunity
We come to the market and to every client engagement without baggage. There is no limit to what we can achieve together.

Enjoy being different
We feel positive about change and we are not afraid to try new things in our quest for a better way for clients, stakeholders and colleagues to do business.