Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Prepares designs, text, illustrations, content items, and page layouts for printed and digital platforms including but not limited to booklets, blogs, websites, posters, fliers, digital screens, brochures, signs, menus, newsletters, and social media posts.
• Maintains all FSS social media and digital marketing content. Receives requests for publicity actions from FSS Marketing Director and activities in draft form. Uses own judgment to evaluate and determine the appropriate graphics, verbiage, layout, design materials, and platforms to appeal to target audiences such as teens, young adults, families, and retirees.
• Ensures the accuracy of all marketing and publicity materials before publication. Maintains and updates current information about FSS activities to include hours of operation, fees and changes, specials, and any other related information as needed.
• Researches and applies current best practices for marketing techniques used as compared to the private industry to elevate FSS promotions.
• Provides guidance and recommendations to activity managers on the design and messaging to effectively market and promote to the target audience. Prioritizes work requests and maintains records of services provided to customers. Interacts with, answers questions, provides guidance, and responds to feedback from customers through in-person engagement, social media inquiries or messages and surveying methods. Determines needed supply items and amounts and keeps accurate control of inventory.
• Ensures equipment is maintained properly and coordinates required repairs.
• Serves as primary social media marketer and administrator for all social sites including but not limited to: all Facebook pages; Instagram, Flickr, YouTube, Twitter, blogs, website and e-newsletter platforms.
• Manipulates, resizes and/or creates marketing materials to be used for social media.
• Continuously explores, recommends, uses, and optimizes communication methods and technologies to engage with customers, and to maximize the squadron's branding, products and services.
• Responsible for maintaining and expanding social media outreach on current and future platforms.
• Conducts routine checks on the FSS website, to include, but not limited to, daily audits/reviews of content on each page and coordinates with webmasters via the web ticket system to update content.
• Assists the Marketing Director in developing communication strategies to determine the most effective and efficient method of reaching the target market through digital media forums and/or blogs.
• Assists in administering surveys, collecting data, tabulating responses, and analyzing results. Tracks user analytics and aggregate data for social online platform(s).
• Provides support as needed for all special events.
• Assists with Marketing duties as assigned (processes inside internal ticket system, giving public briefings, and creates event calendar entries, printing, mounting, lamentation, binding, cutting, payroll, customer service…etc.) as needed.
• Provides photographic/videography support for functions/events as required/needed.
• Nights, weekends, and holidays may be required as necessary.
• Performs other related duties as assigned/needed.

If interested in this position, please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12858843

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position is open to applicants on PCS orders to the UK (military or civilian) or hold a current UK Work Visa.
• This position may require the incumbent to work an uncommon work schedule, including days, nights, weekends and holidays.
• Position of Trust.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/30/2026

• Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Mildenhall, United Kingdom (UK), or will do so within the next 30 days.
• Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
• Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
• Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Must have a strong understanding of social media marketing principles and best practices, with demonstrable experience developing and executing successful campaigns on Facebook, Instagram, and LinkedIn.
• Must have experience as a commercial graphic designer, artist, or illustrator, demonstrating the ability to create, design, and lay out copies and artwork.
• Knowledge of and experience in using Adobe Creative Suite (InDesign, Photoshop, & Illustrator) is required; experience in other layout programs of similar design may be acceptable. Prior experience working on Mac/Apple computers is preferred.
• Experience using social media, videography, and Wordpress are highly desired.
• Must have the ability to read, write, and speak English.
• Must have experience in customer service.
• Must have skill in communicating orally and in writing.

You will be evaluated on the basis of your suitability and fitness for the position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

• PSC Orders or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• PSC Orders or UK Work Visa (for UK Work Visa please upload Share Code obtained through UK.GOV)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

Next steps