ux volunteer jobs

Job Description

Hybrid working - 3 days a week in our Newcastle or Manchester office

Sage has an exciting opportunity for an experienced Content Designer to join our Product Experience Design (XD) team to design user interfaces and digital experiences for Sage apps.

You’ll work closely with UX designers, user researchers, business analysts/solution designers, product managers, developers, and consult with other teams such as customer support and learning services.

At Sage, we’re passionate about creating clear, compelling, accessible content that provides customers with the information they need, when they need it, and in the format they expect.

Key Responsibilities

What you’ll do (key responsibilities)

Design in-product content: Create microcopy such as messaging, descriptions, labels (for buttons, icons, menus, etc.) and other elements. Write for a global audience with an understanding of localisation and translation.

Help shape the user journey: Understand how users (from beginners to experts) learn what information they need at each step to complete their tasks successfully.

Work with the design team: Collaborate with UX designers to create journey maps, wireframes, prototypes, and design user interfaces for releases.

Learn from our users: Work with and support user researchers, analysing and iterating content based on data and usability findings.

Build relationships with stakeholders: Understand business requirements and share content strategies and designs.

Participate in quality assurance: Ensure content is accurate and effective before products or features are released.

Contribute to content guidelines: Follow our writing style guides, design standards, and use writing tools to ensure consistency across products and contribute to our Content Community of Practice.

What we offer

We're committed to helping you:

Make a real-world impact: Your work will directly help small business owners use our products more effectively.

Learn and grow: We provide dedicated time and resources for you to learn new skills, explore content design concepts, and attend relevant events.

Gain experience: You'll get hands-on support and guidance from your product team as well as content designers in the wider content community.

Make a difference: Participate in company-wide initiatives, volunteer days, and contribute to our communities.

Required qualifications

Experience as a Content Designer; UX writing, or in a similar content role within B2B or SaaS environments.

A strong understanding of user-centered design; in practice, methodologies and principles.

Excellent writing and editing skills with experience in using style guides and tone-of voice guidelines to produce high-quality, consistent content.

Experience in using evidence, data and research to make content decisions across the end-to-end user journey, for example, usability testing and analytics.

Proficiency with design tools such as Figma and Miro.

Strong interpersonal and soft skills such as communication, collaboration and teamwork, time management, and stakeholder management.

Ability to work on multiple projects simultaneously and to independently manage change requests and priority shifts.

Experience working in Agile teams and in Jira or a similar project management tool.

Knowledge of writing for accessibility and creating content that works for everyone.

Working with AI and taking an innovative approach to how it can help us improve customer experience and workflows.

The successful candidate will also demonstrate:

Self-motivation and curiosity about how things work.

Analytical and strong problem-solving skills, for example, the ability to find legislative information when needed to design accurate content.

Passion for creating great customer experiences.

Dedication to helping users complete tasks quickly and confidently.

Following or interest in content design and UX thought leaders.

Commitment to continuous learning and development.

Experience implementing content strategies.

If you’re passionate about user-centred design and want to make an impact on a global scale, we want to hear from you!

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