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Service Advisor
T. C. Harrison Group
Spalding
Full-time

Job details

Pay information not provided
Referral programme, Employee discount, Free parking, Store discount, Company pension, On-site parking
Full-time
Spalding

Full job description

Join the TCH Ford Family!

If you're looking for a role in the automotive industry, we've got an opportunity to suit you. TC Harrison offers a variety of exciting roles for you, from working directly with vehicles in service or sales, to IT support, administration, and more. We offer a fantastic environment to develop your career, whether you see yourself as a technician, sales advisor, parts specialist, or part of our back office team. At TC Harrison Ford, our customers expect the best, and that's why we value our team as our greatest asset. Join our family of customer-focused, motivated and results driven team members!

TC Harrison Group Ltd is committed to encouraging diversity, equality and inclusion among our workforce and preventing unlawful discrimination. Our aim is for our workforce to be representative of all members of society and our customers, and for each employee to feel respected and fully able to give their best. We are also committed to removing unlawful discrimination of customers and the general public. To provide equal employment opportunities to all, our decisions at TC Harrison Group Ltd will be based on merit, skills, knowledge, qualifications and abilities. TC Harrison Group Ltd does not discriminate in employment opportunities or practices based on any characteristic protected by law.


Please note that due to the high number of applications received, we may not be able to respond to or contact every applicant. You will only be contacted if your application is selected for further consideration.


Service Advisor

We have a vacancy for a full time Service Advisor at our Spalding Dealership.

The role and primarily day-to-day duties and responsibilities will include:

  • Handling all customer requirements for service and repairs in an efficient and professional manner.
  • Maximising service profitability and customer retention
  • Ensure the highest level of customer satisfaction at all times to achieve Manufacturer and TCH standards
  • Maintain excellent standards of departmental administration
  • To support all aftersales departments at key / busy times
  • To help the department / dealership achieve standards of process efficiency

Skills and Experience required including:

  • Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
  • The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.
  • A flexible approach with the ability to adjust in a changing / busy environment
  • Experience of upselling products and services

Previous experience in customer service is desirable and preferably within a dealership capacity – although full training will be provided

If you feel you have the skills we are looking for and possess excellent communication / organisational skills and the above opportunity appeals to you, please contact Mike Brook on email mike.brook@tchford.co.uk in the first instance.

Closing date for applications is: 12th December 2025


Benefits of working at TCH

  • Company pension
  • Employee/Store discount
  • Free on-site parking
  • Health & wellbeing programme
  • Referral programme
  • Competitive salary


Benefits of working at TCH

  • Company pension
  • Employee/Store discount
  • Free on-site parking
  • Health & wellbeing programme
  • Referral programme
  • Competitive salary
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