veterinary care assistant jobs in London

At Pawvet, we are dedicated to providing exceptional care for pets and their owners. Our state-of-the-art facility is staffed by a compassionate team of veterinary professionals who are committed to the well-being of animals. We offer a welcoming and supportive work environment where teamwork and excellent customer service are valued.

Role and Responsibilities:As a Veterinary Receptionist, you will be the first point of contact for clients and their pets, playing a vital role in delivering an outstanding client experience. Your responsibilities will include:

• Client Interaction: Greeting clients with a warm and welcoming demeanor, both in person and over the phone. Providing information, scheduling appointments, and addressing inquiries.
• Appointment Scheduling: Efficiently managing the appointment schedule to ensure optimal use of time and resources.
• Check-in and Check-out: Collecting and updating patient information, processing payments, and handling invoices.
• Record Keeping: Maintaining accurate and organized electronic and paper records, including medical histories, client information, and billing details.
• Client Education: Providing basic information on procedures, treatments, and preventive care, and assisting with the distribution of educational materials.
• Communication: Liaising between clients and the veterinary team, relaying messages and facilitating communication.
• Inventory Management: Assisting with the inventory of pet supplies, medications, and other products.
• Facility Maintenance: Keeping the reception area tidy, organized, and welcoming for clients and patients.
• Team Collaboration: Collaborating with veterinarians, veterinary technicians, and other team members to ensure smooth clinic operations.
• Crisis Management: Managing challenging situations with empathy and professionalism, and addressing client concerns effectively.
• Compliance: Adhering to confidentiality and privacy policies, as well as industry regulations and standards.
• Assisting Nurses and Vets
• Restraining Pets while in Treatment

Qualifications:

• Customer Service Skills: Exceptional interpersonal skills and a friendly, approachable demeanor.
• Communication: Clear and effective communication, both verbal and written.
• Organizational Skills: Strong attention to detail and ability to multitask in a fast-paced environment.
• Computer Proficiency: Comfortable using practice management software and other computer applications.
• Empathy: Ability to empathize with clients during emotionally charged situations.
• Adaptability: Flexibility to handle changing schedules and situations.
• Animal Enthusiasm: Genuine interest in and compassion for animals.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and professional development within a veterinary setting.
• Collaborate with a dedicated team of veterinary professionals.
• Make a positive impact on the lives of pets and their owners.
• Access to veterinary care resources for your own pets.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or administrative roles preferred.
• Familiarity with veterinary terminology is a plus.

Pay: £25,871.03-£28,244.85 per year

Benefits:

• Company pension

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person